To strengthen our Sales & Reservations team, we are looking for a service-oriented, communicative, and well-organized Reservations Agent (m/f/d) who stands out through professionalism and a passion for delivering excellent guest service.YOUR TASKS:Providing personalized advice to our guests and actively selling rooms, suites, and customized vacation experiencesReceiving and processing individual reservations through all channelsReviewing incoming reservations and actively managing bookings and changesSending reservation confirmations, handling general correspondence, etc.Continuously monitoring availability and ensuring optimal occupancyCarefully maintaining reservation data and adhering to our quality standardsActively upselling and cross-selling additional servicesYOUR PROFILE:Completed vocational training in the hospitality industryProfessional experience in reservations, sales, or front office, ideally in the upscale hospitality sectorEnthusiasm for selling exclusive hotel stays and providing personalized advice to our guestsCommitment to the upscale hospitality sectorAn independent, structured, and responsible work ethicStrong communication skills,



consulting expertise, and a friendly, professional approachA solution-oriented and articulate approach in conversational situationsProficiency with MS Office applications, particularly Excel and ASA Hotel or comparable hotel management systemsVery good written and spoken German, Italian, and EnglishWHAT WE OFFER:All-inclusive onboarding for a good startWorking amidst the unspoiled nature of the Dolomites with a wide range of leisure activitiesIndividual working time models as well xysqume as health, pension and social insurancePerformance-related payFree staff restaurant with breakfast, lunch and dinner (also on days off)Accommodation in staff houses if requiredFree parking spacesAttractive further training as well as career and promotion opportunitiesOrganization of events and excursions for employeesDiscounts on SPA treatments, store products and partner hotelsFree ski pass for the piste directly at the resort and free entry to the Lüsner swimming pondFree use of the fitness studio#J-18808-Ljbffr

📌 Reservation Agent (M/F/D) (Bolzano)
🏢 SAN SONNEA
📍 Bolzano