Fully remote job
- work from home You'll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe. Duties You'll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers Diagnose and solve the customers' problems via phone, email, and chat. Achieve the client and Influx's KPIs (Call Handling, Email, Chat, CSAT & QA quotas) Communicate effectively via phone, chat,



and email with our customers Requirements Fluency in English, spoken and written communication. We operate 24/7 and work on a rotating roster
- the availability to work weekends on any allocated shift Good knowledge of G-suites (Google Docs, Gmail, Google Meets, Calendar, and soon). Have your own laptop. Benefits A work-from-home arrangement, which provides some flexibility to a degree An international team that embraces a growth mindset as well as the importance of coaching. A set of international clients with high standards of excellence A growing company (and industry), which poses challenges as well as opportunities This is a full-time job only, 44 hours per week. Successful candidates will be contacted only through email.

📌 Customer Support Consultant (Italia)
🏢 Influx.
📍 Italia