ABOUTTHEROLE TheFrontOfficeManagerisresponsibleforleadingandoverseeingallFrontOfficeoperations,ensuringthedeliveryofexceptional,personalized,andseamlessguestexperiencesinlinewiththeJKPlacephilosophyandservicestandards.
Asakeyleaderwithinthehotel,theFrontOfficeManagerinspires,develops,andsupportstheFrontOfficeteamwhilemaintainingthehighestlevelsofguestsatisfaction,operationalexcellence,andteamengagement. Thisroleservesasabridgebetweenguestsandoperationaldepartments,ensuringthateveryguestjourneyreflectstheelegance,warmth,discretion,andattentiontodetailthatdefineJKPlace. KEYRESPONSIBILITIES
* Lead,motivate,anddeveloptheFrontOfficeteam,fosteringacultureofexcellence,accountability,teamwork,andgenuinehospitality.
* OverseeallFrontOfficeoperations,includingreception,guestrelations,conciergecoordination,arrivals,departures,anddailyadministrativeactivities.
* Ensuretheseamlessexecutionofcheck-inandcheck-outproceduresinaccordancewithJKPlacestandardsandluxuryhospitalitybestpractices.
* Monitordailyarrivals,departures,VIPguests,repeatguests,specialoccasions,andguestpreferencestoensurepersonalizedservicedelivery.
* CoordinatewiththeReservationsDepartmenttoreviewbookinginformation,guestprofiles,preferences,andspecialrequests,ensuringalldetailsarecommunicatedandactionedbeforearrival.
* Supervisethemanagementofconciergerequests,includingtransfers,restaurantreservations,privatetours,yachtcharters,andbespokeguestexperiences.




* Activelyengagewithgueststhroughouttheirstay,anticipatingneeds,resolvingconcerns,andensuringexceptionalguestsatisfaction.
* Handleguestfeedback,complaints,andservicerecoverysituationsprofessionally,discreetly,andproactively,ensuringtimelyandeffectiveresolutions.
* Promoteandcultivateacultureofpersonalizationbymaintainingandenrichingguestprofiles,preferences,andhistoricalrecordsforfuturestays.
* CollaboratecloselywithHousekeeping,Food&Beverage;,Reservations,Maintenance,andotherdepartmentstoensureseamlesscommunicationandoperationalefficiency.
* MonitorFrontOfficeperformanceindicators,guestsatisfactionscores,servicestandards,andoperationalprocedures,implementingimprovementswhennecessary.
* Preparestaffschedules,managelaborcosts,andensureadequatestaffinglevelstomeetoperationalrequirements.
* Conductregulartraining,coaching,andperformanceevaluationstosupportemployeedevelopmentandmaintainserviceexcellence.
* Ensureaccuratemanagementofcashieringprocedures,billing,payments,financialcontrols,anddailyreports.
* Maintaincompliancewithcompanypolicies,healthandsafetyregulations,privacystandards,andlocallegalrequirements.
* Contributetorevenueoptimizationopportunitiesthrougheffectiveroomallocation,upsellinginitiatives,guestengagement,andinterdepartmentalcollaboration.
* ActasarolemodelandambassadoroftheJKPlaceculture,consistentlydemonstratingprofessionalism,integrity,respect,andacommitmenttoexcellence. #J-18808-Ljbffr

📌 Front Office Manager (Isola di Capri)
🏢 Hosco.com
📍 Isola di Capri