The Customer Support Partner is an operational, in-person role based in the store at the Starbucks Reserve® Roastery in Milan. Working alongside the other store partners, they create authentic connections with every customer, accompanying them throughout their Roastery experience and taking care of their needs, bringing the Starbucks Mission and Values to life.

In direct contact with the public, on the floor or outside the store, they combine attention to the customer with support activities in the Roastery.

Responsibilities
Welcome customers with warmth and professionalism, offering immediate support and guidance inside the store: from managing the queue before entry to the concierge function, accompanying customers throughout their journey in the Roastery.
Engage with customers waiting outside, offering coffee tastings and information on waiting times, orientation, and the range of products, beverages and experiences; look after customers waiting for their drinks inside, to ensure a premium experience.
Initiate the connection with each customer by actively listening, anticipating their needs and answering questions and requests with quick, personalized solutions.
Share knowledge of the offer, culture and heritage of Starbucks Reserve®, staying up to date on products, promotions and offers.
Keep the Roastery areas clean and tidy (tables, furniture, indoor and outdoor dishware) and regularly monitor the spaces in line with KPIs, intervening promptly.




Comply with food safety standards, inventory management and cash handling procedures, keeping equipment and environments clean and safe.
Collaborate with the team and promptly communicate important information.
Act with integrity, honesty and knowledge, promoting Starbucks culture, values and mission.

Requirements
Availability to work exclusively on site in the Roastery, on the floor and in direct contact with customers.
Previous experience in front office, customer reception, concierge or customer service roles (preferably in retail, hospitality or food service).
Excellent interpersonal, communication and active listening skills.
Positive attitude, problem-solving mindset and strong customer focus.
Good knowledge of English.
Flexibility and excellent teamwork skills.
Professionalism, ability to stay calm under pressure and agility, even in high-volume situations.
Public transport pass
Health insurance
Supplementary health care
Free drinks
Stock ownership

Contract and compensation
Employment contract: Full-time, Fixed-term
Work location and mode: on site, in store at the Starbucks Reserve Roastery (not remote, not a call center)
Application of the National Collective Labor Agreement for Tourism and Public Establishments (CCNL Turismo e Pubblici Esercizi)
Gross annual salary of approximately €24,000

📌 Customer Support (Milano)
🏢 Starbucks
📍 Milano