We are looking for a friendly and welcoming Front Office team member to join our evening shift (until 10:00 PM). With your warm personality, attention to detail and genuine passion for hospitality, you will help create a positive and memorable experience for our guests throughout their stay. From check-in to check-out, you will make sure our guests feel welcome, comfortable and well taken care of. Together, we create special holiday moments and unforgettable stays that our guests will remember fondly. Tasks
* Performing all check-in and check-out procedures
* Managing online and phone reservations, as well as payments
* Providing information about the hotel, available rooms, rates, services, and amenities
* Responding to guest requests and complaints in a timely and professional manner
* Confirming group reservations and organising personalised services for VIP guests and event attendees




* Supporting a smooth and memorable guest journey from arrival to departure Requirements
* Previous experience in hospitality is an advantage
* Languages: fluency in Italian and English required; German is an advantage
* Understanding of booking and travel planning platforms
* Excellent communication and organisational skills
* Flexible availability, including different shifts, weekends, and holidays when required
* Open-mindedness
* Attentiveness and patience towards guests
* Problem-solving mentality
* Empathy and integrity If you enjoy being the welcoming face and voice of AMA Stay and supporting our guests throughout their journey, then we’d love to hear from you. #J-18808-Ljbffr

📌 Front Office Associate for the Evening Shift (Alto)
🏢 AMA Stay
📍 Alto