Key Responsibilities
* Provide first
- and second-level support for desktops, laptops, printers, and mobile devices.
* Respond to service requests and incidents via the ticketing system, phone, or in-person.
* Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
* Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
* Set up and configure new employee workstations, including user accounts and permissions.
* Maintain asset inventory and ensure accurate documentation of IT equipment.
* Assist with onboarding and offboarding of employees from a technical perspective.
* Support remote users with VPN, remote desktop, and connectivity issues.




* Collaborate with other IT teams on escalated issues and project-related tasks.
* Follow security protocols and assist with antivirus, patching, and data protection policies. Preferred

Qualifications:
* Experience working in macOS or Linux environments.
* Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
* Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
* Strong knowledge of Windows OS, Office 365, and basic networking concepts.
* Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA. #J-18808-Ljbffr

📌 Desktop Support Engineer (Toscana)
🏢 Axiom Technologies
📍 Toscana