pbManager, Customer Success, Multi-Asset Trading, Southern Europe /b /p pAs a Manager of the Trading Customer Success Team for Southern Europe, you’ll lead a dynamic team of 7-8 individual contributors, playing a pivotal role in shaping the retention and customer experience for LSEG’s Trading Workflow clients. /p pReporting directly to the Head of Customer Success, Sales Trading EMEA, you’ll be an integral part of the EMEA Customer Success Leadership Team, where your insights and leadership will drive impactful strategies and elevate our customer success initiatives. /p pThe successful candidate will focus onensuring clients realise the full value of our platforms to achieve their business goals through the creation of success strategies that drive adoption, integration, and expansion. /p h3Leadership Activities: /h3 pLead and develop a team of high performing CSMs with deep trading industry expertise. /p pDevelop the CSM strategyfor the Trading proposition(KPIs, marketing, community, playbooks) andensureexecution ofregional and global CSM programs. /p pCreate the strategy to recruit diverse talent, onboard, and develop existing talent to achieve the Customer Success mandate and drive employee engagement. /p pDevelop a culture of customer success, accountability, and collaboration across key stakeholders: sales, customer operations, and product strategy. /p pProvide thought leadership to shape the CSM organisation at the proposition, regional and global level. /p h3Customer Advocate: /h3 pBuild strong client relationships to understand the market needs and drive voice of the customer internally for all decision making. /p pCollaborate with the wider Customer Success leadership team, product strategy and sales enablement to ensure the voice of the customer is aligned to retention campaigns and product strategy.



/p pDrive awareness of the Customer Success team and value proposition with clients. /p pParticipate in industry events for both Clients and Customer Success, be a brand ambassador forLSEGand bring trends back into the business to shape the organisation. /p h3Commercial Engagement: /h3 pPartner with Sales and Account Managementto ensure retention campaigns and talent are aligned to drive positive renewal outcomes. /p pCollaborate with Sales and Customer Operations to ensure smooth hand offs in customer journey for optimal renewal and expansion outcomes. /p pMonitor and report on the overall customer health, adoption metrics, renewals, expansion opportunities and execution of Customer Success Plans. /p pCollaborate with product strategy to ensure upgrade, migration, and adoption campaigns are launched and achieved. /p pIdentify opportunities / risks and areas of improvement to theSales and Account Management leadership teamand align on actions to address. /p h3Success Metrics in Role: /h3 ul liUsage /li liRetention /li liAnnual Subscription Value /li liRevenueGrowth /li liAdoption KPIs /li liCustomerSatisfaction /li liEmployeeEngagement /li liTalent Development /li /ul h3Who are we looking for: /h3 pCandidates should have people leadership experience. p pExperience in Customer Success or account management, with a strong grasp of how customer success drives value throughout the customer lifecycle.



/p pAbility to work in a team-based, collaborative environment and passion for contributing to the creation of a world-class customer success function. /p pConsistent track record of exceeding retention, adoption, customer satisfaction, and growth targets. /p pDemonstrated understanding of customer needs and technology trends with ability to develop strategy and execute. /p pInnovator who utilises data to inform decisions, creative problem solver, and ability to give constructive feedback to drive results. /p pStrong knowledge of the financial markets, with a deep understanding of the Trading workflow, especially from a data vendor perspective. /p pExceptional team member engagement skills, fostering alignment and collaboration across various departments to achieve common goals. You will have the power to influence the C‑Suite and connect effectively at all levels. /p pProficient in change management, adept at guiding teams through transitions and fostering a culture of adaptability. /p pCommitted to driving a high-performance culture, setting bold goals, and motivating teams to achieve excellence across diverse cultures geographies. /p pExceptional organisational skills, capable of leading multiple priorities and projects simultaneously. /p pStrong performance mentor skills, with the ability to set clear expectations, provide regular feedback, and support professional development. /h3 pWe’re proud to offer a working culture that supports growth, balance, and purpose: /p pHybrid and flexible working arrangements. /p ul liConstant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data. /li liA competitive referral premio program. /li liAccess to

📌 Manager, Customer Success Management (Italia)
🏢 Lseg
📍 Italia