pIraq /p pAt Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. /p pJoin Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. /p pJoin us to drive positive, lasting change that moves missions and the government forward! /p pAccenture Federal Services is currently seeking a Tier 2/3 Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support. The program provides software, hardware, storage and network connectivity to the client. /p pbRole is located in Vicenza, Italy /b /p h3Key Responsibilities /h3 ul liAddress and follow up on requests received in help desk queue /li liInvestigate incidents, identify and implement solutions /li liProvide support for hardware/software issues over the phone and in person /li liSupport end users with SOCET GXP Geospatial Intelligence Software /li liSupport end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools /li liDeploy, configure, and troubleshoot user workstations /li liSupport passive and active network infrastructure /li liProvide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field /li liLog all requests into Ticketing System /li liDocument and escale call tickets to related IT groups for further support /li liFollow up on resolved requests to ensure customer satisfaction /li /ul h3Here's what you need: /h3 ul liIAW DOD -M, DFARS , and AR 25-2, Contractor employees supporting IA/IT functions must be baseline certified to at least IAT Level 2. /li liKnowledge/experience with GEOINT toolsets including SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro. /li liKnowledge of intelligence oversight and security guidelines /li liExperience with workstation imaging processes/software /li liStrong knowledge of deployment, configuration and troubleshooting of workstation hardware Premio points if you have: /li liKnowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products. /li /ul h3Preferred Qualifications /h3 ul liKnowledge/experience with GEOINT toolsets including SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro. /li liKnowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products. /li liKnowledge of intelligence oversight and security guidelines /li liExcellent communication skills to effectively interface with senior military officials, managers, and colleagues. /li liExcellent analytical skills /li liExcellent problem-solving skills and the ability to work in a fast-paced, evolving environment. /li liAbility to work independently and as part of a team /li liExperience with workstation imaging processes/software /li /ul h3Clearance /h3 ul liMust Have an Active TS/SCI /li /ul pAs required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of bCalifornia, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland,



Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia /b . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. /p pThe pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: /p p$91,700 - $178,700 USD /p h3What We Believe /h3 pAs a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. /p h3Equal Employment Opportunity Statement /h3 pWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. /p pAccenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affinity Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. /p h3Requesting An Accommodation /h3 pAccenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. /p pIf youare being considered for employment opportunities with Accenture Federal Services andneed anaccommodation for a disability or religious observanceduring the interview process or for the job you are interviewing for,



please speak with your recruiter. /p h3Other Employment Statements /h3 pApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. /p pCandidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. /p pJob candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. /p pThe Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. /p pCalifornia requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. /p h3Voluntary Self-Identification /h3 pFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. /p pAs set forth in Accenture Federal Services’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. /p pIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: /p pA "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. /p pA "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. /p pAn "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. /p pAn "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. /p #J-18808-Ljbffr

📌 Tier 2/3 Field Service Representative (Vicenza, Italy)
🏢 Accenture-Federal-Services-2
📍 Vicenza