h3ABOUTTHEROLE /h3 pTheFrontOfficeManagerisresponsibleforleadingandoverseeingallFrontOfficeoperations,ensuringthedeliveryofexceptional,personalized,andseamlessguestexperiencesinlinewiththeJKPlacephilosophyandservicestandards.Asakeyleaderwithinthehotel,theFrontOfficeManagerinspires,develops,andsupportstheFrontOfficeteamwhilemaintainingthehighestlevelsofguestsatisfaction,operationalexcellence,andteamengagement. /p pThisroleservesasabridgebetweenguestsandoperationaldepartments,ensuringthateveryguestjourneyreflectstheelegance,warmth,discretion,andattentiontodetailthatdefineJKPlace. /p h3KEYRESPONSIBILITIES /h3 ul liLead,motivate,anddeveloptheFrontOfficeteam,fosteringacultureofexcellence,accountability,teamwork,andgenuinehospitality. /li liOverseeallFrontOfficeoperations,includingreception,guestrelations,conciergecoordination,arrivals,departures,anddailyadministrativeactivities. /li liEnsuretheseamlessexecutionofcheck-inandcheck-outproceduresinaccordancewithJKPlacestandardsandluxuryhospitalitybestpractices. /li liMonitordailyarrivals,departures,VIPguests,repeatguests,specialoccasions,andguestpreferencestoensurepersonalizedservicedelivery. /li liCoordinatewiththeReservationsDepartmenttoreviewbookinginformation,guestprofiles,preferences,andspecialrequests,ensuringalldetailsarecommunicatedandactionedbeforearrival. /li liSupervisethemanagementofconciergerequests,includingtransfers,restaurantreservations,privatetours,yachtcharters,andbespokeguestexperiences.



/li liActivelyengagewithgueststhroughouttheirstay,anticipatingneeds,resolvingconcerns,andensuringexceptionalguestsatisfaction. /li liHandleguestfeedback,complaints,andservicerecoverysituationsprofessionally,discreetly,andproactively,ensuringtimelyandeffectiveresolutions. /li liPromoteandcultivateacultureofpersonalizationbymaintainingandenrichingguestprofiles,preferences,andhistoricalrecordsforfuturestays. /li liCollaboratecloselywithHousekeeping,FoodBeverage,Reservations,Maintenance,andotherdepartmentstoensureseamlesscommunicationandoperationalefficiency. /li liMonitorFrontOfficeperformanceindicators,guestsatisfactionscores,servicestandards,andoperationalprocedures,implementingimprovementswhennecessary. /li liPreparestaffschedules,managelaborcosts,andensureadequatestaffinglevelstomeetoperationalrequirements. /li liConductregulartraining,coaching,andperformanceevaluationstosupportemployeedevelopmentandmaintainserviceexcellence. /li liEnsureaccuratemanagementofcashieringprocedures,billing,payments,financialcontrols,anddailyreports. /li liMaintaincompliancewithcompanypolicies,healthandsafetyregulations,privacystandards,andlocallegalrequirements. /li liContributetorevenueoptimizationopportunitiesthrougheffectiveroomallocation,upsellinginitiatives,guestengagement,andinterdepartmentalcollaboration. /li liActasarolemodelandambassadoroftheJKPlaceculture,consistentlydemonstratingprofessionalism,integrity,respect,andacommitmenttoexcellence. /li /ul #J-18808-Ljbffr

📌 Front Office Manager (Isola di Capri)
🏢 Hosco.com
📍 Isola di Capri