Service ManagerRandstad Digital Italia selects a Service Manager for a client company operating in the IT sector, to join its workforce.ActivitiesAs the Service Manager, you will be responsible for services and act as a reference for the delivery and management of requested services, serving as the interface with the client for managing operational relationships.Key responsibilities include:Organize overall services, concerning capacity sizing, operational modes (shift of technicians or operators), and maintenance of professional skills of resources;

La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.

Coordinate peripheral technical structures, either direct or partner‑based;

Analyze criticalities and propose intervention actions;

Control and maintain guaranteed service levels (SLA);

Verify with the governance team documentation and periodic reports;





Prepare plans for executing single projects/events.In case of specific emergencies or needs, you must be able to support the technical figures operationally. xbvzest Contract DetailsAnnual remuneration: €22,000 – €28,000Experience required: 3–5 years in the roleType of contract: Permanent (Tempo Indeterminato)Work location: Chiari (Brescia)Required SkillsExperience of 3 to 5 years in the role;

In‑depth knowledgeof ICT and information systems;

Service lifecycle management;

Service design anddelivery;

ITIL guidance;Communication techniques;

High school diploma or first‑level degree in technical/scientific disciplines, especially in Information Systems;

Preferred ITIL andMCITP/MCSE certification.Recruitment InformationThis recruitment is open to all candidates (L.903/77).

📌 Service Manager (Roma)
🏢 Randstad Digital Italia
📍 Roma