We are looking for a Visitor Experience Facilitator in Rome, Italy.

The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a cinema room that screens a film about Europe’s challenges and common future and also hosts workshops and events, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.

You will:

Welcome visitors and guide them through the security check;

Present the exhibition and the 360° cinema, adapting your explanations to school groups, students, tourists and families;

Answer visitors’ questions about the EU, its institutions and current affairs;

Run Role Play Game sessions for school groups: brief participants, guide them through the game and lead the debrief;

Welcome Members of the European Parliament and other high-level guests;

Distribute and collect tablets and headphones;

Support the delivery of events at the Centre;

Keep a log of visitor inquiries and incidents.

Requirements:

University degree or ongoing university studies;

Languages: Italian at native level (C2) and English at minimum B2 level, proven by a certificate or relevant past experience. You may be asked to provide proof of your language levels;

EU knowledge: good knowledge of the EU institutions and their powers, in particular:

the European Parliament and its Members (MEPs)





the European Commission and the Commissioners

IT skills: confident use of Excel, Word, the internet, Canva, CapCut and social media tools. You must also be able to handle technical and interactive multimedia equipment and consult databases;

Attitude: client-oriented, proactive, polite, diplomatic and tactful, with a professional appearance. You should enjoy working with people, especially young audiences;

Conduct: discretion and confidentiality, respect for data protection rules, no contact with the media, and no acceptance of gratuities;

Security clearance: you must successfully pass accreditation by the European Parliament’s security service before starting;

Availability: flexibility to work shifts on weekdays, Saturdays and Sundays, plus occasional evening or early-morning events;

Other languages, EU or non-EU (in particular French, German or Spanish) is an advantage;

A valid first-aid certificate is an advantage;

Experience with school groups, guiding, education or visitor services is an advantage;

A completed degree and in-depth EU knowledge, with interest in taking on shift-coordination responsibilities is an advantage.

We offer:

A role at an innovative venue dedicated to education and engagement with Europe;

Full-time or part-time contracts. Tempo parziale suits university students well, especially for weekends and events;

Shifts within the Centre’s opening hours, plus 15 minutes before and after:

Monday–Friday 9:00–19:00

Saturday 10:00–18:00

Sunday 14:00–18:00

occasional evening or early-morning events

First-aid, AED and fire-safety training before you start;

A modern work environment and friendly colleagues.

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📌 Visitor Experience Facilitator (Roma)
🏢 Civitta
📍 Roma