Build and lead a new service organisation for two established Italian industrial brands, within an international group.Si assicuri di leggere l'intera descrizione riportata di seguito e di candidarsi immediatamente se è affidabile/a di soddisfare tutti i requisiti.ABOUT USPossehl Identification Solutions (PID)brings together companies specialising in industrial identification, labelling, coding and marking solutions, combining local expertise with the strength and international reach of the Possehl Group.In Italy, PID includes Etipack and Eidos,two established manufacturers with complementary expertise:Etipackdesigns and manufactures industrial systems for labelling, feeding and product identification, serving customers across multiple industries and international markets.Eidosdevelops and manufactures digital printing and coding solutions for industrial applications, with a strong focus on technological innovation and reliability.Today, we are bringing the service capabilities of these two companies together to create PID Service Italy: one integrated organisation designed to deliver a consistent, high-quality service experience to customers across Italy.We are looking for a Service Manager to build and lead this new organisation.Your first and most important mission will be the service integration project.
Over the first 12 to 18 months, you will bring two service organisations into one, defining common processes, tools and service standards.
From there, you will lead PID Service Italy as a business in its own right, with responsibility for customer satisfaction,



operational performance and profitable growth.YOUR TASKSLead the internal service team and the national network of authorised service centresCreate one way of working across both companies: shared processes, tools and service levelsMake response times, reporting and first-visit resolution reliable for every customerSell service and maintenance contracts and grow spare parts, upgrades and trainingOwn the turnover and margin of the Italian service organisationWork as one team with Sales, Operations and the other PID companiesYOUR PROFILEUniversity degree preferredMinimum 5 years in service management in industrial or capital equipmentExperience leading technicians and managing external service partnersCommercial mindset: comfortable selling service contracts and discussing valueStrong technical foundation in mechanics, electronics or mechatronics, plus a practical understanding of industrial IT: machine connectivity, networks and remote access, and the integration xysqume ofPID systems withcustomer ERP or MESConfident user of CRM and ERP systems, Salesforce an advantageOpen to using AI tools to make service processes more efficientExperience in harmonising processes across organisations is an advantageFluent Italian and good EnglishWilling to travel in Italy and internationally when needed, and to work across both sitesWE OFFERBuild a new organisation rather than inherit one, with group-level sponsorshipTwo SMEs where decisions are quick and your impact is visible, backed by an international groupDirect reporting to the General Managers of Eidos and EtipackHybrid working across our two Italian sites, company car includedPermanent employment with structured onboarding and continuous developmentCompetitive compensation package#J-*****-Ljbffr

📌 Service Manager (Cinisello Balsamo)
🏢 ETIPACK
📍 Cinisello Balsamo