About TrustfullVuole saperne di più su questo lavoro?
Scorra verso il basso per scoprire quali competenze, esperienze e titoli di studio sono necessari.Trustfull is the Digital Risk Intelligence Platform.
We help banks, fintechs and enterprises prevent fraud and make better risk decisions in real time.We collect digital signals ourselves from open sources and turn them into decisions through configurable risk models, analytics and automated monitoring agents.
The platform includes Model Studio, Risk Analytics, Links Analysis and Trust Agents, plus ready?made models to prevent a wide range of online fraud cases.As we expand across Europe, we're hiring a Customer Success Manager to help our customers get measurable results from the platform.About The RoleWe're looking for a technically minded Customer Success Manager who enjoys understanding how complex products work and helping customers get results from them.This is a technical, product-focused role rather than a commercial account management one.
You will own onboarding, adoption and the technical health of your accounts.
While sales handle commercial negotiation you will partner with them on renewals and expansion by showing the value customers get from the platform.You will become an expert on the Trustfull platform, helping customers integrate, configure and adopt it, working closely with Product and Engineering.You will also be the link between customers and Product, turning real?world feedback into product improvements.Lead onboarding and implementation for new customers, from the Sales handover to first production trafficHelp customers integrate our APIs and configure risk models and rulesDeliver product demonstrations, technical training and enablement sessionsTrack adoption and account health,



and act early when usage drops and spot recurring issuesSupport proofs of concept on the technical side, from setup and data analysis to presenting resultsDevelop deep expertise across the Trustfull platform, APIs, models and use casesInvestigate customer questions and product?related issues, coordinating with Engineering and Product when necessaryContribute to product documentation and best practicesCollect and structure customer feedback, and turn it into clear, prioritized input for the Product teamWork with Product and Engineering on feature validation, testing and release readinessShape how customers experience the platform and influence what we build nextRequirementsAt least 3 years in Customer Success, Product management, Technical Account Management or a similar role at a B2B SaaS companyStrong understanding of API?based products, and comfortable working with technical documentation and dataStrong analytical and problem?solving skills, and the ability to explain complex technical concepts simplyExperience working with Product Managers xysqume and Engineering teamsClear communication with both technical and non?technical stakeholdersFluent written and spoken English, and professional working proficiency in ItalianBased in Milan or willing to relocateWilling to travel occasionally to customer sites in EuropeNice to HaveExperience in fraud prevention, digital identity, fintech, payments, banking or cybersecurityExperience with risk scoring, rules engines or decisioning platformsFrench or Spanish speakerCompensationCompetitive compensation package, with an indicative gross annual salary (RAL) of €30,000-€40,000, depending on experience and qualificationsBenefitsPrivate Health InsurancePaid Time OffHybrid work solution 40% from homeTraining & Development#J-*****-Ljbffr

📌 Customer Success Manager (Bardi)
🏢 Trustfull
📍 Bardi