Customer Service Specialist – ItalyL'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito.Are you an experienced Customer Service professional who enjoys being close to the business and working hand-in-hand with Commercial teams?
At SBM Life Science, we are looking for a Customer Service Specialist to join our team in Italy.
This is business-oriented role at the heart of our daily operations, connecting our customers with Sales, Supply Chain and Credit Departmets.
We are particularly interested in someone who has previous experience working closely with Sales or other Commercial teams and understands how excellent customer service can contribute to strong customer relationships and successful commercial execution.Your RoleAs Customer Service Specialist, you will be a key point of contact for our customers in Italy and Spain, and an important partner for our Commercial teams.
You will support the customer journey from order processing through delivery, ensuring accurate information, credit management, smooth coordination and responsive communication.Your Responsibilities Will IncludeManaging customer orders and ensuring accurate and timely processingActing as a reliable point of contact for customers regarding orders, deliveries and product availabilityWorking closely with the Sales and Commercial teams, supporting their day-to-day activities and customer needsCoordinating with Supply Chain, Logistics and other internal stakeholders to ensure smooth order fulfilmentFollowing up on customer requests,



issues and claims and helping to identify effective solutionsMaintaining accurate customer and order information in internal systemsProactively communicating potential issues, delays or changes to customers and internal stakeholdersContributing to a high level of customer satisfaction and continuously looking for ways to improve the customer experienceTaking care for credit managementProfil recherchéWhat We Are Looking ForIdeally, You BringPrevious experience in Customer Service, Sales Support, Commercial Operations or a similar roleProven experience working closely with Sales and/or Commercial teamsA good understanding of order-to-delivery processes and customer service operationsStrong communication and relationship-building skillsA proactive, solution-oriented and hands-on approachStrong organizational skills and attention to detailThe ability to manage several priorities while maintaining a high standard of serviceConfidence working with ERP/business systems and Microsoft Office, especially ExelFluent Italian and a good command of EnglishSpanish is an assetWhy join SBM Life Science?
You will join an international company where Customer Service is not simply an administrative function.
It is an important link between our customers, our Commercial organization and our operational teams.
You will have the opportunity to work closely with different functions, build strong customer relationships and make a visible contribution to the way we serve and grow our business in Italy.Our office is located in Milan, in Via Montefeltro, 6.We are part of Chemical Collective Agreement (CCNL).
xysqume BenefitsWe are offering a lavoro da remoto set up - minimum 3 days from the office, after successful onboarding up to 2 daysn of remote working.We are providing lunch cards for our employeesTo learn more about our company visit and J-*****-Ljbffr

📌 Customer Service Specialist (Bardi)
🏢 SBM Life Science
📍 Bardi