h3bAre you passionate about operational excellence, project coordination, and stakeholder management? /b /h3 pAdmiralBet, the Italian subsidiary of Greentube GmbH and part of the NOVOMATIC Group, is looking for a bPlayers Operations Supervisor /bto support and coordinate operational activities related to player lifecycle management, customer operations, and cross-functional business initiatives. /p pYou will be responsible for ensuring smooth execution of operational processes, monitoring service performance, coordinating projects, and driving continuous improvements to enhance player satisfaction and operational efficiency. /p h3bWhat will you do /b /h3 h3bPlayers Operations Management /b /h3 ulliSupervise daily operational activities related to player account management and customer operations; /liliEnsure compliance with internal procedures, company policies, and regulatory requirements; /liliMonitor operational KPIs and service levels, identifying areas for improvement; /liliManage and coordinate escalations related to player operations and customer journeys. /liliTrack operational issues, action plans and dependencies until final resolution. /li /ul h3bProcess Improvement Business Operations /b /h3 ulliAnalyze operational workflows and propose improvements to increase efficiency and service quality; /liliSupport the implementation of new operational processes, tools, and procedures; /liliCollaborate with internal stakeholders to optimize customer-facing operations; /liliContribute to the continuous improvement of the player experience. /liliIdentify opportunities to improve operational efficiency through automation and AI-enabled solutions. /liliSupport testing and validation of new operational processes and tools.



/li /ul h3bProject Coordination /b /h3 ulliCoordinate operational projects and initiatives across multiple departments; /liliMonitor project timelines, deliverables, and progress updates; /liliSupport change management activities related to new processes and systems; /liliEnsure effective communication between business and operational teams. /li /ul h3bReporting Performance Monitoring /b /h3 ulliPrepare regular reports on operational performance, service quality, and key metrics; /liliAnalyze trends and identify potential risks or operational bottlenecks; /liliProvide data-driven recommendations to management; /liliSupport business reviews and operational planning activities. /liliSupport the identification and monitoring of operational bottlenecks and recurring issues. /li /ul h3bCross-Functional Collaboration /b /h3 ulliWork closely with Customer Service, Marketing, Compliance, Product, and IT teams; /liliAct as a point of reference for operational topics and process-related initiatives; /liliSupport alignment among departments to ensure efficient execution of business objectives. /li /ul h3bWho are we looking for /b /h3 ulliDegree in Business Administration, Economics, Management Engineering, or equivalent field; /liliAt least 3-5 years of experience in Operations, Project Management, Customer Operations, or similar roles; /liliExperience coordinating projects and cross-functional activities; /liliStrong analytical and organizational skills; /liliExperience in process analysis,



process optimization or continuous improvement initiatives is considered a plus. /liliAbility to manage multiple priorities and deadlines; /liliExcellent communication and stakeholder management skills; /liliGood knowledge of MS Office, especially Excel and PowerPoint; /liliExperience with project management, workflow management and collaboration tools (e.g. Jira, Confluence, Azure DevOps) is considered a plus. /liliGood knowledge of spoken and written English; /liliExperience in the gaming industry is considered a plus. /li /ul h3bPersonal skills /b /h3 ulliStructured and proactive approach; /liliStrong problem-solving attitude; /liliAttention to detail and operational excellence; /liliLeadership and coordination skills; /liliAbility to work both independently and in a team; /liliAdaptability in a dynamic and fast-paced environment. /li /ul h3bWhat do we offer /b /h3 ulliCorporate welfare benefits; /liliHybrid work model based in our Rome office, with lavoro da remoto options; /liliDynamic and collaborative environment, also supported by seasonal company events and team building initiatives; /liliContinuous and relevant training plan /liliOpportunity to contribute to strategic operational initiatives; /liliContract and level commensurate with experience; /liliSalary range between € 35.000 and € 40.000 gross per year. /li /ul pAdmiralBet promotes an inclusive work environment and ensures equal opportunities. As a company certified under the bUNI/PdR 125:2022 Gender Equality Management System /b, we are committed to fostering a fair, diverse, and inclusive workplace. /p pThe position is open to all genders (L. 903/77) and all nationalities in accordance with Legislative Decrees 215/03 and 216/03. /p #J-18808-Ljbffr

📌 Player Operations Supervisor (Roma)
🏢 AdmiralBet
📍 Roma