Key Responsibilities:Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel servicesCoordinate and process offline requests in a timely and efficient mannerHandle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolutionRespond to incoming calls from travel agents, providing platform support and managing reservations with special requestsProactively negotiate customer needs with different sources, using outbound calls to secure optimal solutionsDemonstrate creative thinking and a results-oriented mindset,



especially when handling complex cases involving multiple stakeholdersOperate multiple online systems simultaneously while delivering high-quality serviceTake full responsibility for resolving operational and administrative cases from A to ZJob Qualifications:Service oriented persona with high communication skills, fluent in English and ItalianIndependent, self-motivated, xysqume patience, and goal-oriented work style, solving problemsCan control and lead multiple tasks, activating all resources to efficiency solve casesExperience working B2B with travel agents/ business professional is a big plus!Ability to adapt quickly to new technologies, products/system, and company procedures#J-18808-Ljbffr

📌 Customer Support, Italian Speaking (Rimini)
🏢 TBO.COM
📍 Rimini