Syncrent is making renting in Europe simpler, safer, and more sustainable. Our platform brings the entire rental lifecycle into one place, from tenant screening and digital onboarding to lease management, rent payments, and day-to-day leasing operations.

We're looking for a motivated and customer-focused Support Agent to help our clients get the most out of Syncrent and ensure they receive fast, friendly, and reliable assistance whenever they need it.

You'll be responsible for handling client inquiries through Intercom, troubleshooting issues, managing customer information in Pipedrive, and guiding property managers and tenants through our platform.

Working closely with our product, engineering, and sales teams, you'll identify recurring customer issues, share valuable feedback, maintain our knowledge base, and contribute to improving the overall customer experience.

This is an opportunity to become part of a growing European PropTech company, build meaningful relationships with our clients, and play an important role in making renting easier for everyone.

Job details

- Start date: 01 January 2027
- Salary range: 35.000 – 45.000 EUR
- Working hours: Flexible

Your profile

- 2+ years of professional experience in customer support, customer service, or a similar customer-facing role, ideally in SaaS, PropTech, or real estate
- Hands-on experience with Intercom, including managing customer conversations, support tickets, and inbox workflows
- Strong familiarity with Pipedrive CRM, including managing customer records, tracking interactions, and maintaining accurate customer information




- Excellent written and verbal communication skills, with the ability to explain technical topics clearly and professionally
- Experience troubleshooting software-related issues and guiding clients and users through digital products
- Strong organizational skills and the ability to manage multiple customer conversations while maintaining high service standards
- Customer-oriented mindset with patience, empathy, and a genuine interest in helping people
- Ability to identify recurring issues, document solutions, and contribute to internal knowledge bases and support documentation
- Comfortable collaborating with product and engineering teams to investigate technical problems and escalate complex cases
- Proactive, detail-oriented, and capable of working independently in a remote-first startup environment
- Fluent proficiency in English; additional European languages are a strong advantage

About Syncrent

Syncrent was founded in June 2025 to make renting in Europe more seamless, secure, and fair for every tenant and property manager alike. We consolidate every step of the leasing journey from initial screening to termination, so European property owners can lower rent prices, reduce their risk exposure, and spend less time on admin work.

Apply today

Join us and help make renting easier for thousands of property managers and tenants across Europe. Be part of a growing team, solve meaningful customer challenges, and help us deliver an exceptional customer experience. Feel free to apply directly via LinkedIn or our careers page.

📌 Support Agent (Italia)
🏢 Syncrent
📍 Italia