Travel Customer Service Representative (Remote)About the job Travel Customer Service Representative (Remote)About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey.

In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests- Provide accurate and timely information regarding destinations, travel requirements,



and agency policies- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction- Proactively follow up with clients before and after travel to ensure a positive experience- Address client concerns with empathy, professionalism, and solution-oriented thinking- Maintain accurate documentation and update booking systems as required

Qualifications & Skills- Excellent verbal and written communication skills- Customer service experience (travel, hospitality, or service-related experience preferred)- Strong organizational skills and attention to detail- Comfortable using technology and learning new systems and booking platforms- Reliable, proactive, and able to manage multiple client requests efficiently- Genuine interest in travel and helping clients plan memorable experiences

What We Offer- 100% remote work environment- Opportunities for professional growth within the company- Access to travel perks and industry-related discounts- Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.#J-18808-Ljbffr

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