Wolters Kluwer Italia, player di riferimento nello sviluppo di applicativi software per professionisti e aziende, ricerca per la funzione Professional della divisione Tax & Accounting una figura di: PMO & Data Analyst - Professional Services La risorsa ricoprirà un ruolo chiave nel supportare la Direzione Professional Services attraverso una combinazione equilibrata di attività di Project Management Office e Data Analysis. La figura sarà responsabile dell'analisi dei dati operativi e di business, contribuendo alla diffusione di una cultura data-driven e al miglioramento delle performance dell'organizzazione. Mission del ruolo Attraverso l'analisi dei dati, la creazione di dashboard e il coordinamento delle iniziative di miglioramento, la persona contribuirà a: migliorare l'efficienza della macchina di Delivery monitorare e ottimizzare KPI operativi e di business individuare trend, inefficienze e opportunità di miglioramento supportare il management nelle decisioni strategiche attraverso evidenze quantitative favorire l'adozione e l'evoluzione della piattaforma Field Service a livello locale ed europeo contribuire alla diffusione di una cultura orientata ai dati e alle performance Principali responsabilità Data Analysis & Business Intelligence (50%) Analizzare dati provenienti dai sistemi aziendali per identificare trend, anomalie, inefficienze e opportunità di miglioramento Definire, monitorare e ottimizzare KPI relativi alle attività di Delivery e Professional Services Progettare, sviluppare e mantenere dashboard e report direzionali tramite Power BI Tradurre dati complessi in insight chiari e raccomandazioni operative per il management Supportare i manager nell'interpretazione dei dati e nella definizione di azioni correttive Garantire qualità, affidabilità e consistenza delle metriche utilizzate dalla Direzione Contribuire allo sviluppo di strumenti di monitoraggio e controllo delle performance PMO & Process Improvement (50%) Agire come PMO italiano per la piattaforma Field Service, interfacciandosi con i team europei Partecipare ai tavoli internazionali e coordinare le iniziative di miglioramento della piattaforma Supportare l'adozione delle nuove funzionalità e raccogliere feedback dagli stakeholder interni Coordinare attività progettuali trasversali tra Business, Delivery e team internazionali Analizzare processi e flussi operativi individuando colli di bottiglia e aree di efficientamento Supportare il Director nella governance delle attività e nel monitoraggio delle performance organizzative Requisiti Esperienza Esperienza di almeno 2-4 anni in ruoli quali: Data Analyst Business Analyst PMO Analyst Performance Analyst Reporting Analyst Project Analyst Preferibile esperienza in contesti strutturati, internazionali o caratterizzati da forte complessità organizzativa. Competenze Tecniche Must Have Ottima conoscenza di Power BI Esperienza concreta nella creazione di dashboard e reportistica direzionale Capacità di costruire KPI e metriche di performance Esperienza nell'analisi, interpretazione e presentazione dei dati Ottima conoscenza di Excel avanzato Capacità di individuare insight e tradurli in raccomandazioni operative Conoscenza dei principi di Business Intelligence e Data Visualization Nice to Have SQL Power Query DAX Esperienza con strumenti di Data Analytics e Reporting Esperienza con sistemi ERP e CRM Conoscenza di SAP Soft Skills Resistente orientamento analitico e data-driven Pensiero critico e problem solving Business acumen Capacità di sintesi e storytelling sui dati Ottime capacità relazionali e di stakeholder management Proattività e autonomia Ottima conoscenza della lingua inglese scritta e parlata Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: €31.500,00 - €45.650,00 EUR The salary range shown applies to the primary location for this role. We also welcome applications from candidates who are based in, or able to attend, other Wolters Kluwer office locations in Italy. As compensation is location-specific, different salary ranges may apply. The applicable salary range for the relevant location will be communicated before interviews take place. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.



With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.Wolterskluwer.Com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

📌 Pmo & Data Analysis - Professional Services Italy (Milano)
🏢 Wolters Kluwer
📍 Milano