Overview

In this role you will lead the governance and continuous improvement of Material Supply and Shipping Operations within the R&D; Supply Chain. You will manage an operational team, prioritizing workloads, enabling capability development, and ensuring business continuity. You will oversee end-to-end domestic and international shipments and provide guidance on transport and customs requirements. This position offers the chance to shape logistics standards, collaborate across functions, and contribute to sustainable, compliant supply operations in a global pharma environment.

Retribuzione / Benefits

- annual premio scheme
- pension
- private medical insurance
- wellbeing programme
- flexible benefits programme
- remote work options

Responsabilità

- Coordinate and develop the Supply Operations team, set priorities, allocate resources, and promote training and cross-skilling.
- Manage day-to-day Material Supply and Shipping Operations, balancing workload and priorities across material flows.
- Oversee end-to-end shipments (domestic and international), from intake to post-delivery activities with carrier coordination.
- Provide operational guidance on transport, import/export and customs requirements, including HS/classification assessments.
- Oversee material supply processes, including purchase requests, supplier follow-up, and SAP master data updates.




- Act as escalation point for risks affecting material availability, shipment execution, compliance, or business continuity.
- Define operating standards, governance rules, monitor KPIs, backlog and service levels for continuous improvement.
- Ensure compliance with GMP/cGMP, safety, import/export rules and internal procedures.
- Build relationships with internal functions, suppliers, carriers and logistics partners; support resource and budget planning.
- Author or approve SOPs, Work Instructions, and process documentation; evolve systems and digital tools.

Requisiti fondamentali

- Bachelor’s or Master’s degree in Management Engineering, Business, Economics, Chemistry, Pharmaceutical Sciences, or related field.
- Solid experience in Supply Chain, Logistics, Shipping, Import/Export or Operations in a regulated environment.
- Knowledge of domestic/international shipping, transport coordination, and complex flows.
- Familiarity with customs processes, HS/classification/commodity codes.
- Ability to manage operational risks and prioritization in a cross-functional setting.
- Strong stakeholder management, communication, problem-solving and decision-making.
- Excellent written/spoken English; good knowledge of ERP and digital tools.

- stakeholder management
- problem-solving
- decision-making
- SAP
- import/export processes
- customs classification

📌 Supply Operations Manager (Parma)
🏢 Chiesi
📍 Parma