Job description

Commissioning Engineer is the reference point of the company and customer for the management of customer assistance.

He/She is accountable (and whenever possible responsible) to determine solutions for functional and non-functional issues occurring after delivery of the equipment (pumps and sub supplies), involving all necessary and relevant internal and external actors as required by each specific case. He/She will be dealing both with warranty and non-warranty issues and responsible for cost tracking for claims received by the customers.

Main Accountabilities:

- Be the reference point for customers for claims

- Coordinate all functions involved in troubleshooting issues, including sub suppliers

- Communication and relationship with customers for claims and warranties

Main Responsibilities:

- Root Cause analysis reports, involving other functions (AM Engineering, OE Engineering and R&D;) if required.

- Providing information to Com Ops to order & ship spare parts as required by warranties and to field service manager for site activities

- Tracking claims in relevant systems

- Tracking all warranty costs in relevant systems and according to relevant procedure

Involving Quality Control/Assurance for internal NCR and following corrective actions.

Education and/or Experience:

- Degree in mechanical engineering or equivalent experience in troubleshooting turbomachinery.





Computer Skills:

Microsoft Office package

Core Competencies:

- Very strong background in pump issue troubleshooting and knowledge, including pump system interaction

- Capability to write technical Root Cause Analysis reports, integrating all contributions from other specific departments

- Capability to handle discussions with customers, often under pressure and in stressful situations

- Capability to read technical drawings

- Capability to negotiate in stressful situation

Requirements

The Commissioning Engineer acts as the primary contact point for both the company and customers regarding customer assistance and claims management. This role involves diagnosing and resolving functional and non-functional issues with equipment such as pumps and sub-supplies post-delivery, coordinating with internal teams and external suppliers. The engineer handles warranty and non-warranty cases, manages cost tracking for claims, and ensures effective communication with customers to maintain strong relationships. They are responsible for root cause analysis, providing technical reports, and supporting warranty and site activities. The role requires a solid technical background, excellent troubleshooting skills, and the ability to work under pressure in stressful situations.

📌 Commissioning engineer (Nova milanese)
🏢 Trillium Pumps Italy
📍 Nova milanese