Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

Build the next generation of Genesys partners in Italy and turn new ecosystem relationships into meaningful AI-led customer experience growth. This role owns the end-to-end recruitment, activation, and development of VARs, systems integrators, and consulting firms that can originate new opportunities, build services capability, and help customers modernize how they engage with consumers. You will shape the Italian partner landscape by identifying high-potential organizations, securing strategic agreements, and creating joint go-to-market motions that translate AI and Genesys Cloud capabilities into tangible customer value. Working across partner executives, sales, pre-sales, delivery, marketing, and Genesys leadership, you will influence strategy and accelerate partner-sourced pipeline and bookings. The role provides direct exposure to enterprise AI initiatives, senior ecosystem leaders, and strategic customer opportunities, expanding your influence across the Genesys partner organization while building a high-performing partner portfolio.

Key Responsibilities:

- Own the end-to-end recruitment of new Italian partners by defining the ideal partner profile,



mapping ecosystem whitespace, prospecting priority VARs, systems integrators, and consultancies, and converting qualified prospects into signed partnerships
- Build and manage a disciplined partner recruitment pipeline, assessing commercial appetite, customer access, AI and services capabilities, competitive migration potential, and capacity to generate sustainable net-new pipeline
- Develop joint business plans that align target accounts, AI use cases, revenue and pipeline objectives, enablement priorities, services capabilities, and marketing programs to accelerate partner productivity
- Drive multi-level alignment across partner sales, pre-sales, delivery, and executive teams, creating shared accountability for pipeline development, customer outcomes, and long-term growth
- Launch AI-led go-to-market motions with each new partner by defining practical joint offers, assessments, proofs of concept, and use cases that enable partners to engage customers early in the relationship
- Accelerate partner readiness through focused enablement on Genesys Cloud, AI capabilities, demonstrations, competitive positioning, solution selling, deal registration, and services packaging
- Generate partner-sourced and co-sell pipeline through account mapping, joint customer engagement, events, webinars, account-based marketing,



and disciplined opportunity registration in Salesforce
- Drive opportunity progression using structured enterprise sales methodologies such as MEDDPICC, coordinating sales engineering, professional services, legal, and partner resources to remove blockers and improve customer time-to-value
- Strengthen delivery readiness by aligning services models, solution scope, and implementation capabilities so new partners can support successful enterprise adoption
- Lead monthly pipeline reviews and periodic business reviews, using recruitment, activation, certification, opportunity, win-rate, pipeline, and bookings indicators to improve partner performance and inform investment decisions
- Manage MDF, partner program requirements, deal-registration processes, forecasting, pipeline hygiene, compliance, and brand standards with consistent operational discipline
- Deliver against annual partner recruitment, activation, partner-sourced pipeline, AI pipeline, and influenced bookings objectives while building executive-level relationships that support sustainable ecosystem growth

Required Qualifications:

- 8+ years of experience in alliances, channel sales, partner sales, or ecosystem development within enterprise SaaS or cloud technology
- Demonstrated success recruiting, qualifying, negotiating with, and closing new channel partners from a greenfield position, including proactive prospecting and cold outreach
- Proven track record of evaluating a prospective partner’s commercial capacity, customer access, services capabilities, and ability to generate net-new sales opportunities
- Strong background in consultative or hunter-led enterprise sales, with experience creating pipeline

📌 Sr Partner Sales Manager (Italia)
🏢 Genesys
📍 Italia