The Service Engineer (Technical Support & Operations) is responsible for the implementation, delivery, maintenance, and optimization of Endian solutions for partners and customers.
They ensure that every deployed system operates securely, reliably, and efficiently, serving as a key technical point of contact during service operations and maintenance.
This role requires a hands-on, proactive, and customer-focused approach , ensuring service continuity, partner satisfaction, and operational excellence.

Responsibilities

Install, configure, integrate, and maintain Endian products and services

Ensure system uptime, availability, backups, patching, and proactive monitoring

Diagnose and resolve technical issues with a focus on root cause analysis, prevention, and continuous improvement

Collaborate with internal teams to ensure service quality and consistency

Document technical activities and maintain clear, structured communication with partners and internal teams

Identify optimization and automation opportunities and contribute to process improvement

Conduct or participate in partner and customer meetings, training sessions, and service reviews to ensure correct adoption and effective use of the Endian platform

Knowledge of Linux system administration and networking fundamentals (TCP/IP, routing, VLANs, VPNs)

Understanding of cybersecurity concepts (firewalls, ZTNA, IDS/IPS, threat prevention)

Experience with virtualization and container technologies (VMware, Proxmox,



Docker, or similar)

Familiarity with monitoring and troubleshooting tools (Zabbix, PRTG, Nagios)

Basic scripting and automation skills (e.g., Bash, Python, Ansible)

Experience with IT service management tools (Jira, Confluence, or equivalent)

Knowledge of ITIL best practices and ISO 27001 principles for IT service management and information security

Ability to coordinate across technical teams and collaborate cross-functionally to resolve issues and improve services

Excellent communication, documentation, and customer interaction skills

Excellent command of English and Italian (German is a plus)

Teamwork and collaboration mindset

Accuracy, accountability, and reliability

Flexibility and autonomy in problem-solving

Analytical and solution-oriented thinking

Adaptability in dynamic and fast-changing environments

Passion for technology and curiosity for innovation

Out-of-the-box thinking and proactive attitude

What we offer

Agile structured, easy-going, distributed multi-national, multi-language organization

Workplace which is never boring and allows the possibility to evolve professionally

Possibility and encouragement to take a part on development of the company

Flexible working location and hours

Snacks and drinks at the office, lunch contribution A workplace that values innovation, collaboration, and continuous learning

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📌 Services Engineer (Bolzano)
🏢 Endian
📍 Bolzano