General InformationCountry/RegionItalyProvince/CityRomeHiring EntityRosewood RomeDepartmentRooms - Heart of HouseJob TypeFull-time PermanentJob DescriptionAbout Rosewood Hotel GroupGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place – creating a future where people and place enrich one another.

Position OverviewAt Rosewood, we believe in creating A Sense of Place for every guest. Reporting directly to the Director of Housekeeping, the Housekeeping Manager oversees the daily operation of the Housekeeping Department, ensuring the highest standards of cleanliness, luxury, comfort and personalized service throughout the hotel. This position provides strong operational leadership, with a particular focus on Rooms operations, team supervision, quality assurance, productivity, inventory and cost control, guest satisfaction and interdepartmental collaboration. The Housekeeping Manager acts as a key leader, coach and mentor for the Housekeeping team and supports the Director of Housekeeping in achieving departmental objectives and operational excellence.

Key ResponsibilitiesHousekeeping Operations & QualitySupport the Director of Housekeeping in overseeing the daily Housekeeping operation across Guest Rooms, Public Areas, Meeting & Event Spaces, Laundry and Linen Room, ensuring efficient organization and consistent service delivery.





Supervise Housekeeping Managers and Floor Supervisors, ensuring operational priorities are clearly communicated, delegated and followed through.

Maintain a comprehensive overview of daily hotel operations, including occupancy, arrivals, departures, VIP guests, special requests, events and operational priorities, ensuring the Housekeeping team is fully prepared.

Monitor room status throughout the day and ensure effective coordination of departure rooms, arrival rooms, turndown service and other operational requirements.

Conduct regular inspections of guest rooms, suites, corridors, pantries, Public Areas and Housekeeping operational areas.

Ensure room cleanliness, turndown, amenities, presentation and overall guest experience consistently meet Rosewood, LQA and Forbes luxury standards.

Ensure deep-cleaning programs are properly planned, executed and followed up. Monitor out-of-order and out-of-service rooms and ensure priorities are appropriately coordinated with Engineering and Front Office.

Identify operational deficiencies and ensure corrective actions are implemented and followed through.

Leadership & Team DevelopmentLead, motivate, coach and support the Floor Manager, Supervisors and colleagues, fostering a positive, professional and collaborative working environment.



Act as a coach, mentor and trainer, encouraging ownership, accountability, engagement and continuous development at all levels.

Support recruitment activities, including interviews, selection, onboarding and integration of new colleagues.

Conduct regular one-to-one meetings, coaching sessions and performance follow-ups.

Monitor individual and team performance, identifying development and training opportunities.

Organize and lead departmental meetings, daily briefings, The Calling, and operational handovers.

Ensure departmental standards, SOPs and service expectations are clearly understood and consistently applied.

Promote teamwork and encourage Housekeeping colleagues to support one another according to operational requirements.

Personalized Guest Care & Service RecoveryEnsure guest preferences, profiles, special requests and personalization opportunities are reviewed, communicated and correctly implemented.

Encourage the team to anticipate guest needs and provide discreet, intuitive and personalized service.

Handle Housekeeping-related guest concerns and service recovery promptly and professionally, ensuring appropriate follow-up and resolution.

Review guest feedback and identify opportunities for improving Housekeeping services and the overall guest experience.

Maintain the highest level of discretion and confidentiality regarding guest information and preferences.

Staffing, Scheduling & ProductivityPrepare and review departmental schedules according to occupancy, forecast, events and operational requirements, ensuring appropriate staffing levels.

📌 Housekeeping Manager (Roma)
🏢 Rosewood Hotel Group
📍 Roma