Location

lisbon, portugal

Job Overview

We are looking for service-oriented individuals fluent in Italian to join our international workforce in lisbon. As the main point of contact for Italian-speaking clients, you will handle inquiries via phone, live chat and email, offering proactive problem solving in a fast-paced environment.

Key Responsibilities

- Provide customer support in fluent Italian through telephone, email and live messaging with a polite, professional and empathetic tone.
- Identify customer issues, pinpoint root causes and deliver prompt, customized solutions.
- Record all case details, account updates and troubleshooting steps accurately in the central CRM system.
- Consistently meet operational benchmarks such as CSAT, first contact resolution (FCR) and average handle time (AHT).
- Participate in regular training and development programs to stay updated on platform changes and company guidelines.

Requirements

- Fluent Italian (c1-c2) – written and spoken.
- Business English at least B2 level for software usage and internal communication.




- Flexibility to work rotating 24/7 shift schedules.
- Excellent active listening, communication skills, emotional intelligence and a proactive attitude.

Compensation & Benefits

- Option a - local contract: €1,262.33 gross per month (12-month distribution), housing self-arranged.
- Option b - relocation contract: €1,059.00 gross per month, private bedroom in a shared company-provided flat, utilities covered.
- Full reimbursement of inbound flight after successful trial period.
- Paid onboarding and comprehensive training from day one.
- Career advancement paths to qa, team-lead or management roles.
- Private health coverage after six months and mental-health support.
- Inclusive corporate culture with social events, sports leagues and team-building outings.

Work Setup

Full-time on-site, daily presence required at our modern lisbon facility. Immediate start.

📌 Italian speaking customer support representative – experience abroad (Potenza)
🏢 Eco Plus Solutions
📍 Potenza