Location: lisbon, portugal

Role overview

we are hiring italian-speaking customer support specialists for our multicultural team in lisbon. you will be the primary contact for italian clients, resolving issues via phone, email and live chat.

Primary responsibilities

- answer incoming italian client inquiries across phone, email and live chat with a courteous and professional tone.
- identify client issues, diagnose problems methodically and provide quick, personalized solutions.
- maintain accurate, up-to-date records of interactions, ticket progress and resolution notes in the internal crm system.
- consistently achieve team metrics such as csat, first contact resolution and average handle time.
- participate in regular training modules and continuous learning sessions.

Requirements

- fluent italian (c1-c2) and at least b2 level english.
- willingness to work a fully flexible rotating 24/7 schedule.




- must work on-site at our state-of-the-art lisbon workspace.
- excellent communication, active listening, composure under stress and a solutions-oriented approach.

Compensation & benefits

- option a - local offer (lisbon residents): €1262,33 gross monthly, housing self-sourced.
- option b - relocation offer: €1059,00 gross monthly, private room in shared corporate flat, utilities covered.
- paid onboarding
- career advancement pathways
- private medical insurance after six months
- psychological counseling
- team outings
- sports clubs
- relocation assistance and housing support

Work schedule

full-time, 40hours weekly, 8-hour daily shifts, continuous 24/7 rotating schedule.

📌 Italian speaking customer support representative – lisbon (Ciaculli)
🏢 Eco Plus Solutions
📍 Ciaculli