Role & responsibilities Desktop L1
- Roles and

Responsibilities:
* Installation and Configuration of OS on laptops & Desktops..
* Ticketing tool (Service Request portal) knowledge and its functionality.
* Configure desktop and laptop as per the desktop/laptop standardization policies
* Installation and Configuration of MS office Troubleshooting issues related to standard office softwares (MS Office Word, xls, PowerPoint etc.).
* Installation / re-installation / configuration of in-scope client software / applications and Other applicable business Softwares.
* IMAC submission for allocation and deallocation of devices
* Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
* Installation/Troubleshooting/re-installation/configuration of systems, printers, scanners. Troubleshoot print queue related issues.
* Configure appropriate rights and permissions for accessing printers.




* Configure Print Queues for Servers / Users / Groups.
* Troubleshooting of critical network issues for end users.
* Support for local area network issues (LAN), DHCP client.
* Configuration of IP addresses in PCs and adding the same to VLANs (As applicable).
* Installation / configuration of e-mail clients.
* Performing user data recovery as applicable.
* Installation and Configuration of Anti-Virus Software.
* Install approved OS patches onto desktops / laptops.
* Remove virus from respective desktop / laptop with the antivirus software.
* Troubleshooting of critical Desktops & Laptop hardware problems.
* Raising tickets with coordination with vendor for hardware related issues and follow up until closure.
* Pick up the assigned service request & tickets and work until closure #J-18808-Ljbffr

📌 Desktop Support Engineer, Vada,PalgharDist
🏢 SHI
📍 Vada