Overview In this role you design and deliver ServiceNow-based solutions within KPMG's Enterprise Platform team, helping clients digitize and optimize operational processes. You will lead process analysis, solution design, and cross-functional implementation, ensuring quality and timely delivery. You’ll coordinate a consultants team, manage client relationships, and support growth of junior colleagues while contributing to new project opportunities. This role offers international exposure, a focus on transformation, and a strong emphasis on collaboration and continuous learning. Retribuzione / Benefits
* inclusive and diverse work environment
* hybrid working model
* advanced training and development programs
* international projects and mindset
* well-being initiatives Responsabilità
* Lead analysis of business processes and requirements with client stakeholders to set digitisation priorities
* Define ServiceNow solution design, including modules, functional architecture, and implementation roadmap
* Coordinate consultants in configuring modules (ITSM, ITOM, CSM) ensuring alignment with requirements




* Ensure quality of project documentation and share with client
* Plan and oversee SIT/UAT testing and go-live, meeting timelines and quality standards
* Manage client relationships during hypercare and solution evolution; drive deliverables and explore new opportunities Requisiti fondamentali
* Solid experience on ServiceNow implementation projects with focus on ITSM, ITOM, or CSM
* Experience coordinating teams and managing project workstreams from requirements to release
* Comfortable engaging with senior client stakeholders; manage expectations and progress
* Broad view of service management processes and ability to translate into scalable solutions
* ServiceNow certifications (CIS on one or more modules) are a plus
* Excellent English language skills for international projects
* Willingness to travel domestically and internationally
* stakeholder management
* team leadership and coaching
* communication and collaboration
* ServiceNow
* ITSM
* ITOM

📌 Manager - ServiceNow (Roma)
🏢 Kpmg
📍 Roma