DEADLINE FOR APPLICATIONS

6 December 2026-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Global Shared Service - UN System Mobility Consultant

TYPE OF CONTRACT: Consultancy

UNIT/DIVISION: MSDB

DUTY STATION (City, Country): Rome, Italy

DURATION: EOD 07 December 2026 - NTE 06 November 2027

BACKGROUND The UN System Booking Hub is a UN Global Shared Service (GSS) fostering inter-agency collaboration in field services provision. It is the largest UN marketplace with +9.5 million humanitarian customers served to date to access flights, mobility, accommodation, clinics and wellness services from 22 UN partnering entities in +2,000 field service points in 142 countries.

In particular, with over 9,500 UN vehicles and 7,000 drivers, the AI-assisted UN System Mobility service of the UN System Booking Hub allows humanitarian staff to book drivers, local administrators to manage vehicles, drivers to deliver their passenger transportation more efficiently and UN entities to offer inter-agency carpooling services.





PURPOSE OF THE ASSIGNMENT The UN System Booking Hub Support Services consultant will be reporting to the Head of UN System Mobility, Stefano Nicolai. He/she will be responsible for the following duties:

1.UN System Booking Hub - Booking and Digital Office rollout

Reaching out to UN colleagues in field operations to rollout the passenger mobility andcarpooling services worldwide to maximize the adoption and efficiencies of the GlobalShared Service (GSS) in line with the UN reform agenda and UN80. Support the field insetting up and keeping up to date Booking Digital Offices data with prices, drivers,fleets and documents both for WFP and other agencies. Keep updated master roll outplan to coordinate global roll out support activities.

2.UN System Booking Hub - Booking & Digital Office training

Leads and manages on-line trainings of new operations joining the platform.

Supportrequesting Regional

Offices, Country Offices and field duty stations on dedicatedtrainings on new services provided by the platform to build capacity of responsibleUN staff. Keep on line manuals and any other communication material updated withthe incremental new service features progressively added to the core product.Contributes to the digital transformation of field operations by supporting thedevelopment of interactive e-training systems.

3.UN System Booking Hub - Customer Support

Responsible for customer support for admin staff on the field on Digital Officefunctionalities, during the development and rollout phase of the new services, nowincluding AI powered functionalities, gathering feedback and requirements to informand support the strategic communication efforts to be passed to the UN SystemBooking Team for digital service improvement across the UN system.

4.UN System Booking Hub - Data analysis

Manages data analysis of passenger mobility services requests to define newrequirements for the platform, enhancing the reporting capabilities, includingefficiency gains reporting, and providing support to data driven decision at HQ and COlevel. Responsible for the delivery and analysis of structural customer satisfactionsurveys.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education

•University degree in Business Administration, Marketing, Economics,International Relationships.

Experience

At least three years of relevant experience in:

•Customer support management and satisfaction tools;

•Digital marketing and communication;

•Training of diverse targets.

Knowledge & Skills:

•Change management skills;

•Ability to work in multi-cultural environments;

•Client-centric attitude.

Languages





•Written and oral proficiency in English is essential.

•French is an asset, Arabic is welcome.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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