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The FSE will perform complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at customer site in a timely and cost-effective manner.
Your Role and Responsibilities:
Follow the assigned project during the production phases in the company Fab near Milano;
Conduct site inspections and final testing to ensure construction compliance with plans and specifications in the production Fab prior shipment to customer site;
Disassemble and reassemble the equipment for expedition and installation on customer site;
Communicate with customer and prepare the on-site pre-installation activities;
Install and qualify the equipment of assigned customer site in a timely and cost-effective manner to achieve tools sign off under supervision of your manager and/or senior peers at our key customer;
Perform the basic operational and troubleshooting trainings for customer end users;
Taking care of installation, acceptance and service reports and general documentations as required by the company and by the customer;
Maintain accurate service logs and enter them in the database;
Provide the needed remote and on-site troubleshooting support using advanced root cause finding methodologies;
Provide the needed remote and on-site customer/service support during and after the warranty period covered by dedicated service contracts;
Travel to assigned customer locations, managing to arrive in a timely manner based on customer location and issue;




Provide excellent customer service, listening carefully to customer concerns and addressing internally issues until customer is satisfied;
Update and maintain assigned machines per dedicated specifications;
Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools;
Attend ongoing training events sponsored by company or tools manufacturers to stay up to date on the latest technology and repair options.
Requisiti
High school technical diploma or equivalent (Electrical/ Mechanical/ Mechatronics);
Good knowledge of the English language (written and spoken);
Good communication and customer-focused mindset;
Understanding of tools and technology needed to complete repairs (Technoprobe provides tools);
Travel time availability 50% (per year), max. 1 month in a row;
Team working with our service team to improve equipment performances;
Ability to work productively with minimal supervision;
Collaboration with our global sales, factory support and product technology teams;
Communicate new requirements and challenges to our R&D; department;
Good analytical abilities and experience with data analysis and MS Office software;
Enthusiasm, strong motivation, sense of responsibility, spirit of initiative,time management, and problem-solving skills.
Preferred:
Three years' experience in hardware support or repair work;
Three or more years in a customer-facing role;
Familiar with quality management and methods like FMEA, 8D-reports;
Ideally experience of semiconductor industry and knowledge of semiconductor processes.
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📌 Field Service Engineer (Bardi)
🏢 Technoprobe
📍 Bardi