Johnson & Johnson seeks an AI Operations Analyst to manage day-to-day monitoring, incident response, and reporting for AI applications and agents across European locations. The role focuses on observability, cost management, and operational process improvement while working with engineering and product teams.
Responsibilities
Monitor AI applications and agents; analyze logs, traces, and performance metrics to identify service issues
Build and maintain operational dashboards tracking availability, latency, errors, and consumption metrics
Investigate incidents, develop evidence-based hypotheses, and coordinate resolution with engineering teams
Own consumption and cost reporting; analyze token usage and identify optimization opportunities




Maintain deployment-readiness checks, runbooks, and operational documentation across environments
Requirements
Experience with AI/ML operations, observability tools, and monitoring systems
Proficiency in log analysis, dashboards, and operational reporting
Incident investigation and root-cause analysis skills
Knowledge of LLM operations, model deployment, and agent workflows
Ability to work independently on routine tasks and coordinate complex investigations
Familiarity with cost tracking and consumption analysis methodologies

📌 Ai Operations Analyst (Milano)
🏢 Johnson & Johnson
📍 Milano