Overview
As Customer Outcomes Principal Platform Architect, you guide customers to build a solid ServiceNow platform foundation and design architectures that enable lasting value. You align instance strategy, governance, data, and integrations with leading practices, steering multi-disciplinary teams toward measurable outcomes. You partner with executives, architects, and delivery teams to translate goals into an actionable roadmap and ensure platform health. This role combines advisory leadership with hands-on architecture across complex digital transformations.
Retribuzione / Benefits
generous paid leave
meal vouchers
employee share purchase opportunities
comprehensive insurance coverage
wellbeing programs
family-forming support programs
Responsabilità
Advise customers on platform architecture and long-term viability
Define instance strategy, governance, and core data/Integrations
Lead cross-functional engagement with customer, partner, and internal teams
Translate business goals into architectural blueprints and roadmaps
Position ServiceNow as the digital transformation platform standard




Manage technical governance and delivery operating model
Ensure platform health and reduce technical debt
Support sales through scoping and change-order estimation
Share leading practices and contribute to domain expertise
Mentor others and maintain relevant skills/certifications
Requisiti fondamentali
12+ years progressive experience in professional services or equivalent
Management consulting experience
Ability to travel up to 80%
Experience integrating AI into work processes or workflows
Enterprise architecture experience
Cloud application technology experience
ServiceNow certifications in aligned workflow
Large program experience leading architecture and design
Industry domain expertise in unknown
Unknown credentials or qualifications
Strong communication to diverse audiences
Strategic thinking and advisory mindset
Cross-functional collaboration
ServiceNow platform architecture
Integrations and data governance
Technical health monitoring and debt reduction

📌 Principal Platform Architect (Varese)
🏢 Servicenow
📍 Varese