Overview
As a Customer Success Engineer on the SASE team, you enable customers to securely deploy our cloud-based security solutions. You act as the day-to-day technical contact, guiding adoption and integrations while providing real-time support. You collaborate with CISOs, Security Architects, and cross-functional teams to implement best-in-class cloud security. You troubleshoot complex environments and advocate for product improvements. This role combines deep technical mastery with a customer-centric, impact-driven mindset.
Responsabilità
Rapidly implement and operationalize SASE solutions to meet business and security goals
Assist customers with full integration into security operations
Serve as frontline technical support, prioritize resolutions with engineering
Act as customer advocate influencing product roadmap and enhancements
Coach customers on Cloud Security Change Management / Governance / Center of Excellence
Identify risks to business goals and coordinate risk mitigation or escalation with the account team
Develop understanding of typical customer challenges to map features to business outcomes
Become a subject matter expert on Palo Alto Networks SASE solutions




Track performance metrics such as CSAT, renewal likelihood, adoption, and engagement
Requisiti fondamentali
Minimum 5 years in post-sales, pre-sales, technical support, or consulting
Understanding of SASE architecture and value proposition
Experience with multi-vendor networking devices (routers, switches, firewalls)
Routing protocols (BGP / OSPF / EIGRP) knowledge
Expertise with Remote Access VPN, IPSEC, PKI & SSL, TCP/IP, authentication protocols (SAML, SSO, LDAP, RADIUS)
Knowledge of Linux (BASH and Python scripting)
Proven track record of managing customer escalations and resolutions
Strong consulting and project management skills
Ability to articulate technical issues to technical and non-technical audiences
Ability to multitask in a fast-paced environment
Fluent English and Italian
Strong communication and stakeholder management
Problem-solving mindset
Strategic thinking with business impact awareness
SASE technologies
Networking fundamentals and multi-vendor devices
Routing protocols (BGP, OSPF, EIGRP)

📌 Sr. Customer Success Engineer, Prisma Access (Verona)
🏢 Palo Alto Networks
📍 Verona