pAndersen is hiring a System Analyst with Italian for a project supporting and enhancing a large portfolio of web and mobile applications and ensuring reliable digital operations.
/ppOur customer is an established automotive business operating in a European market and providing a range of distribution, commercial, and customer-focused services.
It supports various aspects of vehicle sales and after-sales operations while working with a broad network of business partners.
The organization continues to invest in digital transformation, cloud technologies, data-driven solutions, and cybersecurity to modernize its operations, improve customer experience, and increase overall business efficiency.
The project is focused on providing managed maintenance and application support services for a large portfolio of mobile and web applications.
It covers software enhancements, technical support, continuous updates, CI/CD-based lifecycle management, and documentation while ensuring reliable operations, security, and alignment with established IT service management standards.
/ph3Responsibilities /h3ulliProviding L3 support, clarifying requirements, business rules, and context for complex or ambiguous incidents, and participating in root cause analysis.
/liliAnalyzing and specifying Change Requests, including functional and non-functional requirements such as logging, access control, authentication and authorization, input validation, and error handling, while contributing to threat assessments.
/liliPerforming impact analysis across applications and integrations and supporting effort estimation together with development teams.
/liliSupporting UAT activities, including clarification of requirements and acceptance criteria.
/liliCreating and maintaining documentation in Confluence according to templates, including functional and system documentation, S-AD inputs, OpenAPI specifications, and release notes.
/liliContributing to runbooks and Knowledge Base articles for recurring issues and operational scenarios.




/li /ulh3Must-haves /h3ulliExperience in system or business analysis for enterprise web applications for 3+ years.
/liliStrong experience in Requirements Engineering, including defining use cases, user stories, and acceptance criteria.
/liliHands-on experience with BPMN and UML.
/liliUnderstanding of web application architecture and integrations (REST/JSON, OpenAPI).
/liliHand-on experience with SQL for data analysis (Microsoft SQL Server).
/liliExperience with change management in maintenance or support contracts.
/liliExperience working with ServiceNow, Jira and Confluence.
/liliLevel of English - from Upper-Intermediate and above.
/liliLevel of Italian - from Intermediate and above.
/li /ulh3Reasons why this job would be interesting to you /h3ulliAndersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson Johnson, etc.
This project is just your beginning here - working with us means reliability and prospects.
/liliWe have been strengthening our expertise since ****.
During this time, we have formed an excellent BA SA team with streamlined processes, which now consists of more than 200 qualified analysts.
/liliWe welcome specialists from every part of the world.
/liliWe give our employees an opportunity to attend and participate in the company's BA meetups, as well as offer a compensation program for international professional certificates.
/liliThere are many different ways to grow and develop at our company.
You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
/liliYou will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
/liliOur employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.
/li /ulpYour personal data is protected in accordance with GDPR regulations.
Learn more: /p #J-*****-Ljbffr

📌 System Analyst With Italian (Napoli)
🏢 Andersen
📍 Napoli