Overview In this entry
- to mid-level role you will support customer-facing AI initiatives and grow your expertise in Genesys Cloud AI. You’ll work with senior AI Architects and cross-functional teams to demonstrate, prototype, and validate AI use cases. The role blends technical delivery with customer engagement, helping shape practical AI solutions in enterprise settings. You will gain hands-on experience, mentorship, and a clear path toward senior technical roles within Genesys. Retribuzione / Benefits
* hands-on enterprise AI experience
* mentorship from AI architects
* growth paths toward senior roles
* exposure to real-world customer engagements
* development of presentation and consulting skills
* regionally tailored well-being programs Responsabilità
* Support discovery sessions to understand business challenges and AI use cases
* Build demos, proofs-of-concepts, and prototype solutions using Genesys AI capabilities
* Configure and test AI-powered experiences (virtual agents, agent assistance, knowledge search, conversational AI workflows)
* Learn enterprise AI design/deployment, including API and data source integrations
* Maintain reusable demo environments, assets, and solution documentation
* Participate in customer workshops and product demonstrations with senior team members




* Assist sandbox/trial engagements to validate use cases and document outcomes
* Collaborate with sales to prepare technical responses and customer presentations
* Gather customer feedback and share insights with Product Management and Engineering
* Develop knowledge of AI concepts (LLMs, RAG, prompt design, conversational AI best practices)
* Contribute to internal enablement materials and training Requisiti fondamentali
* Bachelor’s degree in a related field or equivalent practical experience
* 0–2 years in a technical, customer-facing, software, cloud, or AI-related role
* Experience with AI, software development, or cloud technologies from internships, projects, bootcamps, or personal work
* Basic understanding of AI, ML, NLP, or generative AI concepts
* Familiarity with APIs, web services, and modern software apps
* Foundational programming skills (Python preferred)
* Interest in learning cloud platforms and enterprise software
* Basic understanding of data structures, databases, and system integrations
* Strong written and verbal communication and collaboration skills
* Willingness to learn from experienced teammates
* Clear communication
* Collaborative mindset
* Problem-solving orientation
* Basic AI/NLP concepts
* APIs and web services
* Python programming

📌 Associate AI Solutions Architect (Monza)
🏢 Genesys
📍 Monza