Additional Information

Job Number 26148521

Job Category Rooms & Guest Services Operations

Location Campo Santa Maria del Giglio 2467, Venice 30124, ItalyVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 25.316 Annual Salary

Guest Experience Ambassador

The Gritti Palace, a Luxury Collection Hotel, Venice

Position Summary

At The Gritti Palace, every guest experience should reflect the timeless elegance, authenticity and refined hospitality that define one of Venice’s most iconic destinations.

The Guest Experience Ambassador is responsible for creating memorable and highly personalized experiences throughout the entire guest journey, from pre-arrival to post-departure. Acting as a trusted host and point of reference, this role anticipates guest needs, builds genuine relationships, and ensures that every interaction is characterized by warmth, discretion, attention to detail, and service excellence.

Working closely with all hotel departments, the Guest Experience Ambassador plays a key role in delivering bespoke experiences that celebrate the unique character of Venice while fostering guest satisfaction, loyalty, and emotional connection to The Gritti Palace.

Key Responsibilities

- Welcome and assist guests throughout their stay, ensuring a seamless and personalized experience.
- Build meaningful relationships with guests, recognizing individual preferences and anticipating their needs.
- Coordinate special requests, Returning and Distinguished Guests arrivals, celebrations, amenities, and tailored experiences.
- Curate authentic Venetian cultural, culinary, and lifestyle recommendations aligned with guests’ interests.
- Provide intuitive, proactive, and refined service, adapting solutions to individual guest expectations whenever possible.
- Collaborate closely with Front Office, Concierge, Housekeeping, Food & Beverage, Reservations, and other departments to ensure flawless service delivery.
- Follow up on guest requests and feedback, ensuring complete satisfaction and timely resolution of any concerns.




- Handle guest inquiries and challenges with professionalism, empathy, discretion, and a commitment to excellence.
- Maintain accurate guest profiles and preferences to support recognition and personalization during future stays.
- Safeguard guest privacy and confidentiality at all times.
- Promote and embody The Gritti Palace values, Marriott and The Luxury Collection standards, and the highest levels of luxury hospitality.

Qualifications & Experience

- Previous experience in Guest Relations, Guest Experience, Front Office, Concierge, Butler Service, or a similar guest-facing role within a luxury hospitality environment.
- Passion for delivering personalized and memorable guest experiences.
- Excellent interpersonal, communication, and relationship-building skills.
- Strong emotional intelligence, cultural awareness, and guest-centric mindset.
- Outstanding attention to detail and ability to anticipate guest needs.
- Ability to remain poised, solution-oriented, and adaptable in a dynamic environment.
- Fluency in English and Italian; additional languages are considered an advantage.
- Knowledge of Venice, its culture, gastronomy, and local experiences is highly desirable.

Core Competencies

- Luxury Hospitality Excellence
- Personalized Service & Guest Engagement
- Anticipatory Hospitality
- Emotional Intelligence
- Cultural Storytelling & Destination Knowledge
- Problem Solving & Service Recovery
- Collaboration & Teamwork
- Attention to Detail
- Discretion & Confidentiality

The successful Guest Experience Ambassador creates authentic and memorable moments that transform a stay into a deeply personal experience. By combining genuine care, anticipation, local knowledge, and impeccable execution, they contribute to making every guest feel recognized,



valued, and inspired to return to The Gritti Palace.

At The Gritti Palace, hospitality is both a tradition and an art. We are looking for passionate professionals who embody elegance, curiosity, and genuine care, creating unforgettable experiences that capture the spirit and beauty of Venice.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi. Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d'Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso.

Da palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un'espressione unica e preziosa del luogo in cui si trova, un portale che svela il fascino e i tesori culturali del luogo di destinazione. Se apprezzi la narrazione evocativa, hai un resistente interesse e una passione per il patrimonio della località e desideri offrire un'ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio. Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

📌 Guest Experience Ambassador (Venezia)
🏢 The Luxury Collection
📍 Venezia