Overview
In this role you will translate customer requirements into actionable quality specs and drive improvements across the product lifecycle. You will lead quality initiatives to enhance the customer experience and monitor KPIs tied to satisfaction and complaint performance. You will manage customer complaints with rigorous root-cause analysis and corrective actions, coordinating cross-functionally to prevent recurrence. You will anticipate risks with the Plant and escalate early to avoid disruptions, supporting automotive standards and continuous improvement.
Retribuzione / Benefits
salary range: €45,000–€55,000
Responsabilità
Translate customer requirements into quality requirements and ensure they are met throughout the product lifecycle
Lead complaint management, investigate issues, perform root-cause analyses, and implement corrective/preventive actions
Monitor action closure and effectiveness; drive quality KPIs and A-level scorecards related to customer satisfaction and complaints
Collaborate with Product Development, Production, Supply Chain, Sales, and Customer Support to meet or exceed customer expectations
Apply problem-solving methods (8D, 5 Whys, Ishikawa) to drive corrective/preventive actions based on customer impact
Visit customers/suppliers to provide technical support and coordinate plant-level improvement actions
Ensure compliance with ISO****, IATF *****, VDA 6.3 and QS-**** core tools; support other Ahlstrom plants to meet requirements




Proactively identify risks and coordinate with Plant to resolve quality issues before customer disruptions
Maintain control of ongoing quality actions, customer requirements, and complaint commitments
Escalate internally when needed to prevent customer escalations
Participate in continuous improvement initiatives and Operational Excellence projects at the plant
Communicate clearly with customers during investigations and resolution processes
Requisiti fondamentali
Master's degree in technical/management subjects (M.S. in chemistry, engineering, polymer sciences or paper/textile technology)
Minimum 5 years of progressive experience in Quality Management, preferably in automotive
Strong background in customer experience, continuous improvement, and operational excellence
Certifications such as Six Sigma, ASQ CQE/CQM, or Lean are a plus
Excellent communication, analytical, and decision-making skills
Strong organizational and leadership abilities
Fluency in English; German or French is a plus
Strong problem-solving skills and the ability to build cross-functional relationships
Knowledge of automotive quality procedures, total quality concepts, and AIAG core tools (FMEA, PPAP, APQP, MSA) and VDA/IATF standards
Proficiency with IT tools
Ability to manage conflicts and drive change
excellent communication
analytical mindset
leadership
8D problem solving
5 Whys
Ishikawa

📌 Customer Quality Engineer (Torino)
🏢 Ahlstrom
📍 Torino