pbThis position is listed on behalf of a partner company, who manages all applications and next steps.
Our partner is looking for a Managed Services Lead, Community Player Operations based in Italy.
/b /p pIn this role, you will lead the development and delivery of a new managed services offering designed to help game studios strengthen their player operations and community engagement.
You will work directly with studios across different markets, managing playtests, player communications, Discord communities, moderation, and creator programs.
Combining hands-on operational expertise with strategic thinking, you will help studios build stronger relationships with their players.
You will also collaborate closely with customer success, sales, and product teams to shape and scale the service offering.
From supporting individual studio needs to developing repeatable processes and service packages, you will have a significant impact on how the business grows.
This is an opportunity to take ownership of a new initiative within a highly experienced, remote-first team with a strong background in the gaming industry.
/p pbAccountabilities: /b /p ul liLead end-to-end player operations for multiple game studios, managing playtests through the platform, including test flows, surveys, NDAs, invitation waves, player communications, and post-test follow-ups.
/li liDevelop and schedule effective player communications, monitor engagement and conversion metrics at every stage, and optimize campaigns to improve participation and results.
/li liAnalyze playtest data, player feedback, and community sentiment to deliver actionable insights and clear performance reports to studio teams.
/li liCoordinate player recruitment initiatives in collaboration with internal teams, leveraging existing player networks and paid acquisition campaigns.
/li liEstablish, restructure, and manage Discord communities, including server architecture, roles, permissions, bots, onboarding processes, and community guidelines.
/li liDevelop moderation policies, escalation procedures, and operational handbooks while recruiting, training, and supporting moderation teams.
/li liManage player reports, community conflicts, toxicity, and sensitive situations, providing guidance to developers on effective player engagement and crisis communication.
/li liSupport studios in launching and managing creator programs, including creator outreach, onboarding, and ongoing communications through dedicated tools.




/li liBuild and scale the managed services offering by designing service packages, templates, and playbooks adapted to different studio sizes and needs, from self-service solutions to fully embedded support.
/li liMonitor engagement performance, time allocation, and delivery outcomes to inform pricing strategies, resource planning, and operational scalability.
/li liPartner with sales teams on service scoping and proposals, while collaborating with customer success managers to ensure consistent delivery and strong studio relationships.
/li liGather feedback from hands-on platform usage and work with the Product team to identify improvements and tools that enable efficient support across multiple studios.
/li /ul h3Requirements: /h3 ul liAt least 4 years of professional experience in community management, player operations, or live operations within a game studio or publisher.
/li liProven hands-on experience managing playtests or beta programs, including player recruitment, communication strategies, feedback collection, and post-test analysis.
/li liDemonstrated experience building, managing, and moderating large Discord communities, including developing moderation guidelines and training moderation teams.
/li liStrong analytical skills and confidence working with data, particularly funnel metrics, conversion rates, and engagement indicators to drive operational improvements.
/li liExcellent communication and organizational skills, with the ability to manage multiple studio relationships and projects simultaneously.
/li liStrong problem-solving abilities and emotional resilience, with the capacity to handle toxic community environments, sensitive player interactions, and challenging conversations with studio leadership.
/li liFamiliarity with FirstLook or comparable playtesting, community management, and player engagement platforms.
/li liAbility to work independently, take ownership of projects, and balance strategic planning with hands-on execution.
/li liExperience in consulting or agency environments, particularly supporting multiple game studios simultaneously,



would be an advantage.
/li liBackground in player acquisition, including organic community growth and paid acquisition channels, is a plus.
/li liPrevious experience developing creator or influencer programs is desirable.
/li liAn established network within game studio community management teams would be beneficial.
/li liFlexibility to collaborate with teams and strategic accounts across North America and Europe, with some APAC coverage during overlapping working hours.
/li /ul h3Benefits: /h3 ul liCompetitive hourly contract rate, reflecting experience and expertise.
/li liPart-time contract opportunity of up to 20 hours per week initially.
/li liPotential pathway to a full-time position as the managed services offering expands.
/li liFully remote working environment, with flexibility to work from Europe or North America.
/li liOpportunity to build and shape a new business offering from the ground up, with direct influence over service design, packaging, pricing, and delivery.
/li liDirect collaboration with game studios of different sizes, from independent teams to major publishers.
/li liClose partnership with experienced professionals who have contributed to scaling some of the world's largest gaming communities and platforms.
/li liOpportunity to work across community management, player operations, playtesting, and creator engagement.
/li liStrong exposure to product development, customer success, and commercial strategy within the gaming technology industry.
/li /ul pbHow Jobgether works: /b /p pWe use an bAI-powered matching process /b to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The final decision and next steps (interviews, assessments) are managed by their internal team.
/p pWe appreciate your interest and wish you the best!
/p pbData Privacy Notice: /b By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer.
This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).
You may exercise your rights (access, rectification, erasure, objection) at any time.
/p p#LI-CL1 /p #J-*****-Ljbffr

📌 Managed Services Lead, Community & Player Operations (Padova)
🏢 Jobgether
📍 Padova