pbThis position is listed on behalf of a partner company, who manages all applications and next steps.
Our partner is looking for an i2nd Level Supporter - E-banking based in Italy.
/b /p pAs an i2nd Level Supporter - E-banking, you will play a key role in maintaining the reliability and performance of digital banking services.
/p pYou will provide advanced technical support to customers, investigating and resolving issues affecting e-banking platforms and related digital services.
/p pWorking closely with internal technical teams and external service providers, you will ensure incidents are handled efficiently and in accordance with established service standards.
/p pYou will manage complex support requests, perform structured troubleshooting, and coordinate escalations when specialized expertise is required.
/p pThrough direct customer interactions in German and French, you will deliver clear guidance and reliable technical assistance.
/p pYou will also contribute to improving support processes, documentation, and tools to enhance service quality and operational efficiency.
/p pThis remote freelance opportunity is suited to a technically skilled, customer-oriented professional who thrives in a collaborative and fast-paced IT support environment.
/p h3Accountabilities /h3 ul liProvide technical second-level support for digital services and e-banking platforms.
/li liAnalyze, troubleshoot, isolate, and resolve technical incidents affecting banking applications and related services.
/li liManage incident and problem tickets, ensuring timely follow-up and resolution.
/li liProvide telephone-based customer assistance in both German and French.
/li liHandle support requests through telephone, email,



and remote-access tools while adhering to established processes and service-level agreements (SLAs).
/li liPrioritize, classify, and coordinate incidents according to their urgency and technical complexity.
/li liEscalate unresolved or complex issues to internal specialist teams or third-level support when necessary.
/li liCollaborate with internal departments, technology vendors, and internet service providers to identify and implement appropriate solutions.
/li liMaintain accurate documentation of support cases, technical investigations, troubleshooting steps, and resolutions.
/li liContribute to the continuous improvement of support processes, workflows, and technical tools.
/li /ul h3bRequirements /b /h3 ul liSeveral years of experience in technical customer support, ideally in a second-level support role.
/li liStrong knowledge of hardware and operating systems, including Windows, macOS, iOS, and Android.
/li liGood to very good understanding of IT security, Identity and Access Management (IAM) technologies, two-factor and multi-factor authentication (2FA/MFA), and directory services.
/li liGood knowledge of antivirus software, firewalls, and networking technologies, including LAN/WLAN, TCP/IP, routers, and modems.
/li liExperience with structured troubleshooting, log analysis,



remote-support tools, and ticketing systems.
/li liFamiliarity with various products and services offered by internet service providers.
/li liStrong customer orientation and communication skills, including the ability to handle demanding customer situations professionally.
/li liAbility to work independently, systematically, and accurately while managing multiple support requests.
/li liStrong teamwork, resilience, flexibility, and willingness to continuously learn and develop technical expertise.
/li liVery good command of both German and French.
/li liKnowledge of Italian and English is considered an advantage.
/li /ul h3bBenefits /b /h3 ul libFully Remote Work: /b Work remotely from anywhere in the world.
/li libFreelance Opportunity: /b Independent contractor engagement offering a flexible professional arrangement.
/li libInternational Work Environment: /b Collaborate with internal specialists and external technology partners.
/li libTechnical Exposure: /b Work with digital banking platforms, IT security technologies, identity management solutions, and modern support tools.
/li libProfessional Development: /b Strengthen your technical troubleshooting, incident management, and customer support expertise.
/li libCross-functional Collaboration: /b Work alongside different technical teams and service providers to solve complex issues.
/li libProcess Improvement: /b Contribute directly to the optimization of support workflows, tools, and service quality.
/li libImmediate Availability: /b The assignment is expected to start as soon as possible.
/li /ul #J-*****-Ljbffr

📌 Nd Level Supporter - E-Banking (Padova)
🏢 Jobgether
📍 Padova