pAre you ready to become the key point of reference for international guests, turning every conversation into trust, connection and unforgettable cruise memories onboard?
/ph3WHAT YOU WILL DO /h3pAs a German International Host/Hostess, you will be the main point of reference for German guests, helping them feel welcomed, understood and fully supported onboard.
/ppBy removing language barriers and building trusted relationships, you will respond to guest needs and enhance their cruise experience.
As a Costa Values Ambassador, you will contribute to guest satisfaction, NPS and OBR while inspiring connection across cultures.
/ph3Translation Announcements /h3ulliTaking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise /liliAct as point of reference for German speaking guests doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs.
/liliMake major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).
/li /ulh3Management of complaints and problem solving /h3ulliProvide translation services for medical emergencies, illnesses, or medical disembarkation of the Guest, /liliReport or taking care of Guest complaints (use of SAPI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.
/li /ulh3Support to revenue management services /h3ulliSupport the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.
/li /ulh3Safety Culture Awareness /h3ulliContribute to organizing onboard activities and promoting high health standards, supporting the ship's commitment to a safe and well?managed environment.
/li /ulh3WHO YOU ARE /h3h3Required: /h3ulliSecondary school in Tourism or Humanities /liliAt least 6 months experience in tourism (i.e., reception,



accompanying Guests /liliEnglish German knowledge at least at C1 level /liliBeing at ease with public speaking /liliBeing enthusiastic and problem-solving oriented /liliSales skills are a plus /liliCustomer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences /liliResults-oriented and resilient, motivated to achieve ambitious goals /liliAuthentic communicator and storyteller, able to inspire and engage with energy and empathy /liliCurious, positive and collaborative, comfortable working across departments with a proactive attitude /li /ulh3Nice to have: /h3ulliPrevious experience on board or in international, multicultural environments /li /ulh3WHAT WE OFFER /h3h3Your contract /h3ulliMeals and accommodation included throughout your contract; /liliAttractive variable premio in addition to salary /li /ululliInternational experience combining travel, personal development, and independence /liliTravel logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers /liliMeals consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner) /liliDiscounts on onboard restaurants and bars (with possible daily credit) /liliAccommodation services: assigned cabin (single or double) with bathroom /liliCabin cleaning + free laundry service (crew laundrette and uniforms) /liliConnectivity tools: Free internet (250 MB/month) + free WhatsApp text /liliDiscounts on shops, products, hairdresser, and SPA /liliWellbeing health: Free medical assistance onboard and ashore /liliWelfare and wellbeing programs (sports, events, monthly activities) /liliLeisure time: Access to gym, lounge, bar, pool, and solarium for crew /liliCrew excursions + discounts on guest tours /liliFamily friends: Opportunity to host family/friends (min. 30 days/year after 4 months) /liliDiscover what life onboard looks like:



/li /ulh3Your growth /h3ulliStructured onboarding + welcome kit /liliMentorship program with a dedicated mentor /liliClear career path within your department /liliLearning Officer for skills development and continuous improvement /liliDevelopment model to identify and promote talented individuals /liliLearn about our culture and values: /li /ulh3WHY COSTA /h3pOur community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences.
We are here to bring happiness and provide unforgettable memories and experiences to our guests.
/ppCosta belongs to the Carnival Corporation, the largest cruise company in the world.
We are the only Italian cruise company flying the Italian flag, sailing the world's seas for more than 75 years, offering our guests a unique experience on board and on land.
/ppWe are united by a shared passion: to drive success and live their ambition.
Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.
/ppCosta is like a world within a world.
Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique.
Every individual is valued and respected for who they are.
/ph3Bring your ambitions to life.
Join us and discover our ocean of possibilities /h3h3Additional Info /h3pbContract type: /b Fixed-term, full-time, onboard — average duration 4–6 months – CBA signed on for shipboard personnel employed by CSCS /ppbSalary: /b Gross Annual salary starts from ****** Euro.
To that amount shall be added variable items, when applicable.
/ppFurther details will be provided on the first contact.
Calculation of gross salary is done taking into consideration 8 months of employment in a calendar year.
/ppbTime required to submit the application: /b approximately 3 minutes /ppbCV Format: /b PDF, Word or Image format in English or Italian (max 1.5 MB) /ppbE-mail/contact of the recruiting team (not for submitting applications): /b /ppbFurther information: /b visit our dedicated section Shipside FAQs - Costa Crociere Careers /p #J-*****-Ljbffr

📌 German International Host/Ess (Genova)
🏢 Costa Crociere
📍 Genova