bLuogo di lavoro: Capribr/ /b h3ABOUTTHEROLE /h3 pTheFrontOfficeAgentisakeyambassadoroftheJKPlacebrandandphilosophy,responsiblefordeliveringexceptionalandpersonalizedguestexperiencesfromarrivaltodeparture.Asthefirstandlastpointofcontactforourguests,thisrolecombinesoperationalexcellencewithgenuinehospitality,ensuringeveryinteractionreflectsthewarmth,elegance,discretion,andattentiontodetailthatdefineJKPlace.
/p h3KEYRESPONSIBILITIES /h3 ul liWelcomeguestswithwarmth,professionalism,andgenuinehospitality,ensuringanexceptionalarrivalanddepartureexperience.
/li liManageallcheck-inandcheck-outproceduresefficientlyandaccurately,inaccordancewithJKPlacestandards.
/li liProvidesupportinmanagingtheconciergemailbox,handlingconciergerequests,andcoordinatingtransfers,tours,andbespokeguestexperiences.
/li liReviewguestinformation,preferences,specialrequests,andbookingnotesprovidedbytheReservationsDepartment,ensuringallrelevantdetailsarepreparedandcommunicatedinadvance.
/li liAnticipateguestneedsandpreferences,creatingbespokeexperienceswhileactivelycontributingtothedevelopmentandenrichmentofin-houseguestprofilesforfuturestays.




/li liHandleguestinquiries,requests,feedback,andcomplaintsinaprofessional,discreet,andproactivemanner.
/li liProvideguestswithaccurateinformationregardinghotelservices,facilities,transportation,localattractions,anddiningrecommendations.
/li liCoordinatecloselywithHousekeeping,Concierge,FoodBeverage,Reservations,andMaintenanceteamstoensureseamlessguestexperiences.
/li liProcesspayments,invoices,andbilling-relatedactivitieswithaccuracyandconfidentiality.
/li liMonitordailyarrivals,departures,VIPguests,andspecialrequeststoensureserviceexcellence.
/li liActasarolemodelandculturalambassadorfortheorganization,transmittingthevaluesofrespect,teamwork,professionalism,andexcellence,whilepromotingapositiveandcooperativeworkingenvironment.
/li liMaintainthehigheststandardsofpresentation,organization,andprofessionalismwithintheFrontOfficearea.
/li liEnsurecompliancewithcompanypolicies,healthandsafetyregulations,andguestprivacystandards.
/li liContributetothehotel'sreputationandcommercialsuccessthroughguestengagementandthedeliveryofexceptionalexperiencesthatstrengthenguestloyaltyandbrandpositioning.
/li /ul #J-*****-Ljbffr

📌 Front Office Agent (Isola di Capri)
🏢 Bachecalavoro
📍 Isola di Capri