h3Help Desk Consultant (Level I II) /h3 pbLocation: /b Reggio Emilia (hybrid work option)br/bSector: /b Digital Healthcare / Traceability Sterilization Softwarebr/bContract Type: /b Full-time /p h3Who we are /h3 pPromedital is an Italian company with over 30 years of experience in developing and providing advanced software solutions for the healthcare sector.
Our products — including Sixster, SUIS and EVA — support hospitals, sterilization units and surgical departments in the management, traceability and safety of medical instruments.
/p h3Role description /h3 pTo expand our technical support team, we are looking for Level I and II Help Desk Consultants who will provide assistance on our software solutions.
The selected candidate will offer technical support to clients (both public and private healthcare facilities), guiding them in the correct use of the applications, troubleshooting issues, and managing configurations.
/p pSupport will be provided via phone, email, and the company ticketing system.
/p h3Key responsibilities /h3 ul liManaging support requests via ticketing system, phone, and email /li liAnalyzing and resolving technical and functional issues (Level I II)



/li liProviding remote assistance to end users /li liAnalyzing application logs to identify anomalies /li liChecking data consistency through SQL queries /li liIdentifying potential systemic issues (network, server, database) /li liSupporting software configuration and correct usage /li liCollaborating with the development team for complex reports and escalations /li /ul h3Requirements /h3 ul liTechnical diploma or degree in IT (or equivalent experience) /li liBasic knowledge of relational databases (preferably SQL Server) /li liAbility to read and write simple SQL queries /li liExcellent written and verbal communication skills /li liStrong problem-solving and customer-oriented mindset /li liAbility to work both independently and within a team /li liPrevious experience in similar roles (preferred) /li /ul h3What we offer /h3 ul liIntegration into a young, dynamic, and innovation-driven team /li liInternal training path on products and company processes /li liOpportunities for professional growth /li liA stimulating work environment in the digital healthcare sector /li /ul pPursuant to GDPR ********, I confirm that I have read and understood the privacy policy .
/p #J-*****-Ljbffr

📌 Help Desk Consultant (Level I & Ii) (Emilia-Romagna)
🏢 Promedital
📍 Emilia-Romagna