pThe successful candidate will be responsible for handling relations with Travel Manager and Trip leaders, resolving quality issues, planning the activities for the tour groups before the season starts in pursuit of our company's excellence goals, and assisting Trip leaders to achieve excellence goals during the season.
/ph3Responsibilities Include /h3ulliPreparing all materials necessary for Tour Guides prior to the tour /liliAssisting to resolve quality issues related to the tour, itinerary and features included in the program /liliPrescreening for hiring Tour Guides /liliHandle relations with Tour Guides (assigning/changing tour schedule) /liliHandling administrative tasks such as: signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents /liliData entry and database management to ensure accuracy of company systems /liliCoordinating all logistics for Tour Guide hiring, training trips, and business meetings /liliInteract regularly with travelers on site /liliUse of internal systems GERT, TABLEAU, LOTUS NOTES /liliAssisting Trip Leaders for emergency with passengers /liliCommunicate to trip leaders through our Newsletter /liliOrganizing logistics with Hiring/Training/Kick off/Events /liliSend results to Trip Leader /liliReview and scan surveys /liliTaking care of logistics of annual meetings /liliAssisting the Manager of Trip Leader in organizing hiring training logistic /liliPosting Job Advertisement /liliScreening CV /liliAssist Trip Leader Manager with Performance Management actions /liliUse of Excel file for administrative tasks /li /ulh3Requirements /h3ulli2+ years' experience in Travel Tourism Business preferred.
/liliFluent English written and spoken (Company official language: English) /liliProficient with Microsoft Office package (especially Excel) /liliStrong People Skills Customer Care Oriented /liliSelf-starter who is able respect deadlines and prioritize /liliDemonstrated success in making tough decisions and taking risks /liliAbility to travel 15% of the time and working longer hours /liliPassion for travel /liliHR experience preferable /liliProblem Solving/proactivity /li /ulh3What We Offer /h3ulliAnnual Gross Salary €28,787 /liliVacation days per year + 3 personal days from the company /liliReimbursement of public transport with yearly max cap /liliIncentive Bonus based on targeted results /liliMerit increase based on performance /liliPersonal and Professional Growth – Available on request /liliMilestone Premio + Travel certificate for every next 5th anniversary of employment at GCC /liliAssociate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price /liliWe value diversity and encourage employees to be themselves.
/liliStrong Company Culture people oriented.
/liliPossibility to grow fast.
/liliRecognition and promotions based on tangible results.
/liliPerformance Management /liliWork with amazing people around the world /liliWork for a company who gives you the opportunity to change people's life.
/liliDynamic, open, fast-paced environment.
/lili1 year fix-term contract which can turn permanent.
/liliFriday homework.
/liliFlexible approach great office environment.
/li /ul #J-*****-Ljbffr

📌 Program Services Coordinator (Lazio)
🏢 Grand Circle
📍 Lazio