OverviewAs IT E-Commerce Project & Service Specialist, you will support the stability, evolution, and continuous improvement of the eCommerce platform.
You will bridge Business, IT, and external partners to ensure effective issue management and timely delivery of platform enhancements.
You will own and coordinate cross-functional project streams, balancing business needs with technical feasibility.
This role sits in the Ecommerce Technology unit within Digital Factory & Omnichannel Technology, contributing to a fast-paced, collaborative environment.
You will help shape scalable eCommerce operations through proactive governance and continuous improvement.
Retribuzione / Benefitssmart working arrangements
meal vouchers
employee benefits under CCNL Tessile Industria
ResponsabilitàBug & Incident Management: coordinate and prioritize bugs and incidents to meet SLAs
Problem Management & Root Cause Analysis: drive RCAs and implement structural solutions
Enhancements & Optimisation: own platform enhancements from requirements to post-release
Service Performance & Ticket Intelligence: analyze trends to identify improvements
BAU & Peak Activities: coordinate activities during critical launches and campaigns
Vendor & Stakeholder Management: manage internal and external partners and follow up on commitments
Continuous Improvement: identify and implement process and service quality improvements
Service Knowledge & Governance: contribute to evolving operational processes and governance
Project & Stream Ownership:



own projects/workstreams from scope to delivery
Requirements Management: govern business and technical requirements across lifecycles
Cross-functional Coordination: orchestrate Business, IT, UX and partners
Delivery Management: monitor progress, blockers, escalations
Risk & Priority Management: identify risks and define priorities
Testing & Release Management: coordinate testing and release readiness
Project Reporting & Governance: update status, risks, actions
Continuous Improvement: evolve project delivery methods and collaboration models
Requisiti fondamentaliExperience in digital projects in dynamic environments (startups, digital divisions, consulting firms, software houses)
Degree in Economics, Engineering, or Technology
Knowledge of project management methodologies
Ability to interact with Business and technical profiles
Excellent analytical and synthesis skills
Sensitivity to user and customer needs
Strong organizational and problem-solving skills
Excellent teamwork and cross-functional collaboration
Curiosity about technology and digital environments
Strong results orientation and obstacle overcoming
Strong interpersonal and communication skills
Organizational skills and sense of priorities
Professional ethics and integrity
Good written and verbal English skills
Cross-functional collaboration
Analytical thinking
Problem-solving
Communication
Teamwork
Client/stakeholder orientation

📌 It E-Commerce Project & Service Specialist (Bardi)
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