Luogo di lavoro: Capri
È essenziale assicurarsi di soddisfare i requisiti per questo ruolo; la preghiamo di leggere attentamente quanto segue.
ABOUTTHEROLE
TheFrontOfficeAgentisakeyambassadoroftheJKPlacebrandandphilosophy,responsiblefordeliveringexceptionalandpersonalizedguestexperiencesfromarrivaltodeparture.Asthefirstandlastpointofcontactforourguests,thisrolecombinesoperationalexcellencewithgenuinehospitality,ensuringeveryinteractionreflectsthewarmth,elegance,discretion,andattentiontodetailthatdefineJKPlace.
KEYRESPONSIBILITIES
Welcomeguestswithwarmth,professionalism,andgenuinehospitality,ensuringanexceptionalarrivalanddepartureexperience.
Manageallcheck-inandcheck-outproceduresefficientlyandaccurately,inaccordancewithJKPlacestandards.
Providesupportinmanagingtheconciergemailbox,handlingconciergerequests,andcoordinatingtransfers,tours,andbespokeguestexperiences.
Reviewguestinformation,preferences,specialrequests,andbookingnotesprovidedbytheReservationsDepartment,ensuringallrelevantdetailsarepreparedandcommunicatedinadvance.
Anticipateguestneedsandpreferences,creatingbespokeexperienceswhileactivelycontributingtothedevelopmentandenrichmentofin-houseguestprofilesforfuturestays.




Handleguestinquiries,requests,feedback,andcomplaintsinaprofessional,discreet,andproactivemanner.
Provideguestswithaccurateinformationregardinghotelservices,facilities,transportation,localattractions,anddiningrecommendations.
CoordinatecloselywithHousekeeping,Concierge,Food&Beverage;,Reservations,andMaintenanceteamstoensureseamlessguestexperiences.
Processpayments,invoices,andbilling-relatedactivitieswithaccuracyandconfidentiality.
Monitordailyarrivals,departures,VIPguests,andspecialrequeststoensureserviceexcellence.
Actasarolemodelandculturalambassadorfortheorganization,transmittingthevaluesofrespect,teamwork,professionalism,andexcellence,whilepromotingapositiveandcooperativeworkingenvironment.
Maintainthehigheststandardsofpresentation,organization,andprofessionalismwithintheFrontOfficearea.
Ensurecompliancewithcompanypolicies,healthandsafetyregulations,andguestprivacystandards.
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Contributetothehotel'sreputationandcommercialsuccessthroughguestengagementandthedeliveryofexceptionalexperiencesthatstrengthenguestloyaltyandbrandpositioning.
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📌 Front Office Agent (Isola di Capri)
🏢 Bachecalavoro
📍 Isola di Capri