bOverview /b pIn this role you will lead targeted technical support for the IDEAL combine line, guiding field service teams and collaborating with engineering, production and quality. You drive diagnostics, root-cause analyses and knowledge sharing to improve product quality and service capability. You will serve as the gateway for complex technical issues, translating findings into actionable solutions and documentation. This role offers global collaboration within AGCO’s harvesting service organization and a chance to shape service excellence and field performance. /p bRetribuzione / Benefits /bullibonus scheme participation /liliflexible working time and remote work option /liliprivate health insurance with partial coverage /lilicanteen with meal allowance /li /ul bResponsabilità /bulliHandle technical inquiries related to IDEAL combines (hydraulic/electronic functions, machine setup, diagnostic guidance) /liliLead root-cause analyses, moderate the process, and communicate results across the service organization /liliDevelop and maintain expert knowledge for IDEAL combines (electronic/hydraulic items, mechanical drives, engines, future tech) /liliResearch, investigate and troubleshoot product concerns; drive RCA using AGCO systems/tools; collaborate with engineering, production, quality,



and other departments when solutions are undocumented /liliProvide and maintain technical documentation; create knowledge articles and service information for future troubleshooting /liliSupport product and quality improvements, dealers' service capability, and their professional growth /liliEngage in training, field visits, and other technical support initiatives to stay ahead as a product expert /li /ul bRequisiti fondamentali /bulliComprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic systems) /liliAbility to diagnose and resolve complex technical issues /liliPractical experience fixing technical problems with structured repair actions /liliStrong understanding of service operations and parts management processes /liliExperience supporting dealers and customers during harvest seasons /liliExcellent interpersonal and communication skills, with collaboration across dealers, customers, engineering teams and stakeholders /liliCommercial awareness of agriculture dealer networks and business impacts of service on product performance /liliAdvanced PC and Microsoft Office skills; experience with diagnostic and reporting tools (beneficial) /liliFluent in Italian and English (spoken and written) /li /ululliExcellent interpersonal and communication skills /liliCollaborative and team-oriented mindset /liliCustomer-focused approach /liliMechanical, hydraulic, and electronic systems knowledge in harvesting equipment /liliDiagnostics and root-cause analysis /liliKnowledge management and documentation (knowledge articles) /li /ul

📌 Product Support Manager, Harvesting (Belluno)
🏢 Agco
📍 Belluno