pbAbout PlacidWay /b /p pPlacidWay is a USA-based global medical tourism marketplace connecting patients with accredited, trusted, and high-quality medical providers worldwide. As a leader in the medical tourism industry, PlacidWay helps patients access affordable treatments abroad while supporting providers with technology-driven solutions, digital tools, and global exposure. Our mission is to make healthcare more accessible, transparent, and patient-centered through innovation and world-class service. /p pbThis is /ba fully remote position. /p pbAbout the Role /b /p pWe are seeking a hands-on bCustomer Service Lead / Manager /b to lead customer experience, team performance, and conversion outcomes. /p pThis role is responsible for building strong customer relationships, supporting representatives with customer interactions and case resolution, managing the customer pipeline, and ensuring every lead receives timely follow-up. The ideal candidate leads by example, actively engaging with customers while coaching the team to deliver exceptional service and results. /p pYou will work closely with Customer Service, Account Management, and healthcare providers to move cases efficiently, improve customer satisfaction, increase conversions, generate referrals, and create an outstanding end-to-end customer experience. /p pbKey Responsibilities /b /p ulliOwn and improve the overall customer experience journey. /li /ul ulliBuild strong relationships with customers and key partners. /li /ul ulliLead, coach, and support Customer Service Representatives. /li /ul ulliAssist with customer calls, escalations, and complex cases. /li /ul ulliManage daily and weekly pipeline activity to improve case progression and conversion. /li /ul ulliMonitor KPIs including response times, conversions, customer satisfaction, reviews, referrals, and revenues generated. /li /ul ulliCollaborate with providers to remove obstacles and improve outcomes. /li /ul ulliEnsure CRM accuracy, team accountability, and process compliance.



/li /ul ulliDrive continuous improvements in customer service processes and performance. /li /ul pbRequired Experience Qualifications /b /p ulli5+ years of experience in Customer Service, Customer Success, Account Management, or a related customer-facing leadership role. /li /ul ulliProven experience managing and growing both bB2C customer relationships /b and bB2B partner/provider relationships /b. /li /ul ulliDemonstrated success leading, coaching, and developing high-performing customer service or customer success teams. /li /ul ulliStrong track record of improving customer satisfaction, retention, referrals, and conversion performance. /li /ul ulliExperience managing customer pipelines, case progression, follow-up processes, and performance KPIs. /li /ul ulliProficiency with CRM platforms, reporting tools, and customer engagement technologies. /li /ul ulliExcellent communication, relationship-building, problem-solving, and conflict-resolution skills with a hands-on leadership approach. /li /ul pbPreferred Background /b /p pThe ideal candidate comes from a bcustomer-centric, relationship-driven environment /b where managing customer satisfaction, account growth, and conversion outcomes are critical to success. /p pPreferred backgrounds include: /p ulliCustomer Service Management or Customer Success leadership roles. /li /ul ulliHospitality, Travel, Concierge Services, Insurance, or other high-touch service industries. /li /ul ulliAccount Management, Client Success, or Relationship Management with responsibility for customer retention and growth. /li /ul ulliExperience leading teams that manage customer inquiries, consultations, case progression, and conversion. /li /ul ulliExperience working with both consumers (B2C) and business partners/providers (B2B). /li /ul ulliProven success in fast-paced environments requiring strong communication, problem-solving, customer advocacy, and cross-functional collaboration. /li /ul pbIdeal Profile: /b A customer-focused leader who combines relationship management, team coaching, operational excellence, and commercial awareness to deliver exceptional customer experiences and business results. /p #J-18808-Ljbffr

📌 Customer Service Manager (Bardi)
🏢 PlacidWay
📍 Bardi