pbPlease note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. /b /ppMoney is moving onto the internet, and the shift has a name: bOpen Money. /bThis is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it’s the most trusted self-custodial financial platform on the internet. Now we’re building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. /ph3About People Talent /h3pPeople and Talent support the entire MetaMask community. We strive to be the destination employer of choice for our ecosystem. That goal is embedded in all the work we do to attract, retain and support our amazing talent. By joining our team you’ll be working with a diverse group of incredible individuals who put ‘people first’ and are designing and building the workplace of the future. /ppThis role sits within our People Operations, Data Systems (‘PODS’) team, which operates as a cohesive, global team within People Talent. We drive operational excellence across the employee lifecycle by streamlining processes, strengthening programs and policies, and building scalable, intuitive systems that empower teams to do their best work. /ppWe delight our customers (employees, managers, and partners) by delivering a dynamic and engaging people experience that evolves with creativity, curiosity, and accountability. Through intentional process design, thoughtful automation, and a commitment to service excellence, PODS builds scalable, sustainable people programs that support our teams and the business. /ph3What you’ll do /h3pAs a Senior People Operations Associate, you will be a day-to-day owner of global People Operations, serving as our subject matter expert for Europe, while also contributing to the programs and systems work of the PODS team and leading People Operations projects from scoping through delivery. You will manage the employee lifecycle from pre-boarding through offboarding, administer leaves, keep employee data accurate in our HR systems, and help ensure our practices remain compliant with local labor law and GDPR. Just as importantly, you will look for ways to make that work more scalable by documenting processes, enabling self-service, and applying automation and AI wherever they improve accuracy, efficiency, and the employee experience. /ph3Employee Lifecycle Operations /h3ulliManage end-to-end lifecycle processes globally, including pre-boarding, onboarding, employee changes, internal transfers, and offboarding. /li liPrepare and process employment contracts, amendments, and new-hire documentation in line with local requirements, partnering with Legal where needed. /li liAdminister parental, medical, and other statutory and company leaves, as well as benefits, across multiple countries. /li liCoordinate with Payroll on hires, terminations, compensation changes, and leaves to ensure timely and accurate processing. /li liPartner with Employer of Record (EOR)



providers and other external vendors (such as payroll, benefits, and immigration counsel) to onboard, support, and manage employees, including in countries where we do not have a local entity. /li liSupport immigration and relocation processes in partnership with external counsel, including tracking work authorization and ensuring documentation is complete. /li /ulh3HR Systems, Data Compliance /h3ulliMaintain accurate employee records in our HRIS (ADP Workforce Now), performing regular audits, reconciliations, and data cleanup. /li liServe as the subject matter expert for European labor law and data privacy requirements, including GDPR, and help ensure compliance across the countries where we operate, escalating risks appropriately. /li liServe as a trusted point of contact for employees and managers on policy, leave, and process questions, balancing empathy with compliance. /li /ulh3Process Improvement, Automation Documentation /h3ulliIdentify manual, repetitive, or error-prone processes and propose or implement automation and AI-enabled solutions, particularly for employee self-service and routine request management. /li liCreate and maintain clear documentation, including guides, FAQs, and process maps, that enable employees, managers, and the People team to self-serve. /li liLead and own global and regional People projects end to end, from scoping through delivery, such as system enhancements, policy rollouts, and support for new entity openings, working with Finance, Legal, and Payroll. /li /ulh3Would be great if you brought this to the role /h3h3People Operations Compliance /h3ulliExperience in People/HR Operations in a global or multi-country environment, ideally in a fast-paced or scaling organization. /li liStrong working knowledge of UK and European employment practices, statutory leave, and GDPR / UK GDPR considerations. /li liHands-on experience with onboarding, offboarding, employee lifecycle changes, and leave administration. /li liFamiliarity with immigration processes and global hiring or relocation support is a plus. /li liExperience working with Employer of Record (EOR) providers and other third-party vendors, including managing vendor relationships and resolving issues across multiple providers. /li liExperience drafting, updating, and maintaining employee policies and documentation. /li /ulh3Systems, Data Technical Skills /h3ulliHands-on experience with an HRIS, ideally ADP Workforce Now. /li liStrong attention to detail and a track record of maintaining data integrity through audits and reconciliations. /li liStrong Excel/Google Sheets skills (lookups, pivot tables, data validation) for reporting and analysis. /li liComfort experimenting with automation and AI tools, such as workflows, bots, scripting, or AI-enabled features within existing tools. /li liClear,



professional communication with employees, managers, and cross-functional partners such as Payroll and Legal. /li liStrong organizational skills and the ability to manage multiple concurrent requests, anticipating bottlenecks before they affect deadlines. /li liDiscretion in handling sensitive and confidential information. /li liA service-oriented mindset with the ability to balance responsiveness with thoughtful, scalable solutions. /li /ulh3Experience Background /h3ulli5+ years of experience in People Operations, HR Operations, HR Administration, or a related role. /li liExtensive experience supporting employees in the UK and Europe, along with exposure to other regions, is strongly preferred. /li liFluency in English is required; a second major European language is a plus. /li liComfortable working independently and driving work from idea to execution. /li liExperience leading or owning projects from scoping through delivery, including coordinating cross-functional stakeholders and driving work to completion. /li /ulpDon’t meet all the requirements? Don’t sweat it. We’re passionate about building a diverse team of humans and as such, if you think you’ve got what it takes for our chaotic‑but‑fun, remote‑friendly, start‑up environment— /ppIn the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We’re excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. /ppMetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. /ppMetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page. /ppMetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI. /ppIt is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company. /p #J-18808-Ljbffr

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