pbThis position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Process Manager based in Italy. /b /ppJoin a fast-growing international technology environment focused on innovative digital solutions and B2B services within the iGaming industry. As a Business Process Manager, you will play a key role in improving operational efficiency and establishing scalable processes across the Product department. You will analyze existing workflows, identify bottlenecks, eliminate inefficiencies, and drive process optimization initiatives. Working closely with cross-functional teams, you will standardize operational practices, improve planning and prioritization, and enhance collaboration across departments. You will also take ownership of Jira and Confluence as essential tools for workflow management, reporting, automation, and documentation. This is an excellent opportunity to influence operational strategy, implement meaningful improvements, and contribute to a collaborative, flexible, and innovation-driven organization. /pbAccountabilities: /bulliBusiness Process Analysis and Optimization:ulliAnalyze existing processes across Product teams to identify bottlenecks, duplicated responsibilities, inefficiencies, and opportunities for improvement. /liliDesign and implement optimized workflows, identifying automation opportunities and evaluating their expected operational impact. /liliDevelop practical recommendations to improve productivity, efficiency, and process transparency. /li /ul /liliProcess Standardization and Operational Management:ulliContribute to the development, standardization, and implementation of consistent operating principles across the Product department. /liliEstablish and improve processes for planning, prioritization, request management, dependency coordination, responsibility allocation, and escalation procedures. /liliCoordinate operational initiatives and process changes, monitoring timelines, progress, dependencies, risks, and blockers. /liliFacilitate effective communication between teams to ensure smooth implementation of operational improvements. /li /ul /liliJira Management and Automation:ulliDevelop Jira Cloud as a centralized platform for task management, initiative tracking, and operational planning. /liliGather stakeholder requirements and translate them into technical specifications for Jira spaces, boards, workflows, and automation rules. /liliCoordinate the implementation, testing, and acceptance of Jira configuration changes. /liliContinuously improve Jira functionality to support the specific needs of different Product teams. /li /ul /liliPerformance Monitoring and Reporting:ulliDevelop operational metrics and define requirements for dashboards and reporting systems. /liliAnalyze performance indicators, identify deviations and operational bottlenecks, and recommend corrective actions. /liliImprove the predictability, transparency, and efficiency of team operations through data-driven insights.



/li /ul /liliDocumentation and Change Management:ulliDrive the adoption of new processes, standards, and operational practices across teams. /liliCollect feedback, monitor adoption levels, and evaluate the effectiveness of implemented changes. /liliBuild and maintain a centralized operational knowledge base in Confluence, including process maps, standard operating procedures (SOPs), guidelines, instructions, templates, and responsibility matrices. /liliEnsure that operational documentation remains accurate, structured, accessible, and up to date. /li /ul /li /ulh3Requirements: /h3ulliAt least 3 years of professional experience in Operations, Product Operations, Business Process Management, or a related role within IT companies. /liliProven experience analyzing, modelling, standardizing, and optimizing business processes, particularly across teams with different operational structures. /liliDemonstrated ability to manage end-to-end process improvement initiatives, from identifying problems and gathering requirements to designing solutions, implementing changes, and evaluating results. /liliStrong hands-on experience with Jira Cloud and Confluence, including adapting these tools to different team requirements. /liliAdvanced knowledge of Jira functionalities, including boards, workflows, JQL, dashboards, Jira Plans, and Automation. /liliExperience gathering, analyzing, and formalizing business and technical requirements, preparing technical specifications, and coordinating solution testing and acceptance. /liliGood understanding of Agile methodologies, including Scrum and Kanban, with practical experience in request intake, backlog management, prioritization, planning, and task tracking. /liliAbility to develop operational dashboards and reports, interpret key performance metrics, identify bottlenecks, and translate findings into actionable improvement recommendations. /liliStrong experience creating and maintaining structured documentation in Confluence, including SOPs, process maps, internal guidelines, instructions, templates, and role and responsibility descriptions. /liliExcellent analytical and problem-solving abilities, with a structured and detail-oriented approach to complex operational challenges. /liliStrong communication and stakeholder management skills, with the ability to coordinate multiple teams and facilitate organizational change. /liliProactive mindset, high level of accountability, and ability to work independently while maintaining effective cross-functional collaboration. /li /ulpNice to Have: /pulliExperience designing and managing Jira environments across multiple teams, including workflow standardization, issue hierarchies, and reporting structures.



/liliKnowledge of process improvement methodologies and frameworks such as Lean, Six Sigma, Value Stream Mapping, SIPOC, and RACI. /liliExperience implementing automation initiatives and improving operational governance within growing technology organizations. /li /ulh3Benefits: /h3ulliFully Remote Work: Flexibility to work from a location where you feel comfortable and safe, with the option to access company hubs in Kyiv and Warsaw. /liliWork-Life Balance: 20 working days of paid annual leave, public holidays, and paid sick leave. /liliHealth Insurance: Comprehensive medical insurance with access to leading healthcare providers. /liliMental Health Support: Coverage for psychological support and consultations through the Pleso platform. /liliMonthly Benefits Allowance: A flexible monthly budget that can be used for personal interests, hobbies, sports, and other lifestyle activities. /liliProfessional Development: Individual learning budgets for courses, workshops, and other professional training opportunities. /liliLanguage Learning: Access to corporate English lessons to support professional and international communication. /liliCareer Growth: Structured career development plans, regular performance reviews, mentoring programs, and opportunities for professional advancement. /liliTeam Events and Activities: Opportunities to participate in workshops, team-building activities, corporate events, and social initiatives. /liliLearning Resources: Access to an online library and a variety of educational resources to encourage continuous development. /liliCollaborative Culture: Join a supportive, multicultural team that values teamwork, openness, positivity, initiative, and knowledge sharing. /liliInnovative Environment: Work with in-house technology development capabilities and contribute to building solutions from the ground up. /liliProcess Automation: Vantaggi from an environment that actively automates repetitive tasks, allowing employees to focus on meaningful work and professional growth. /liliAutonomy and Flexibility: Enjoy a low-bureaucracy culture that encourages independent decision-making, fresh ideas, and proactive contributions. /li /ulpbHow Jobgether works: /b /ppWe use an bAI-powered matching process /b to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. /ppWe appreciate your interest and wish you the best! /ppbData Privacy Notice: /b By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. /pp#LI-CL1 /p #J-18808-Ljbffr

📌 Business Process Manager (Italia)
🏢 Jobgether
📍 Italia