22 feb
Azienda Leader
Casalnuovo di Napoli
Position: Customer Experience (EdTech - Language Training) | Italian (native/near-native)
Location: Casalnuovo di Napoli
mYngle (founded in ****) is a global provider of 1-to-1 online language training for large international companies. Headquartered in Amsterdam, we support 650+ corporate clients across Western Europe , helping organizations deliver language learning at scale through innovative, distance-based solutions.
As we continue our rapid international expansion, we're looking for a Customer Experience professional to join our team.
What you'll do
Support new client onboarding projects and ensure a smooth start
Engage with corporate clients via phone, email, and live chat
Drive retention and
customer loyalty
through proactive relationship management
Oversee day-to-day customer communications and follow-ups
Monitor and support strategies that maximize customer lifetime value
Escalate issues to the right internal teams and capture learnings to prevent recurrence
What we're looking for
Strong customer mindset: you ask great questions, listen carefully, and solve problems fast
Confident, clear communicator who builds trust and collaboration
Comfortable with tech tools; able to explain workflows to others
Experience (or strong interest) in acquisition, re-engagement, and retention strategies
Degree in education, marketing, or a related field (preferred)
Additional languages (a plus): German, French, Spanish
Location
Remote
Selection process
Application
First interview (Zoom)
Second interview (Zoom)
📌 Customer Experience; Edtech - Language Training | Italian; Native/Native (Casalnuovo di Napoli)
🏢 Azienda Leader
📍 Casalnuovo di Napoli
Mostra le tue capacità professionali all'azienda, compila il form e lascia un tocco personale nella lettera di presentazione, aiuterà il recruiter nella scelta del candidato.